Senior Business Manager

Contract type: Permanent
Hours : Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

We’re looking for a Business Manager to be the right-hand partner to our Chief Customer Officer, driving the smooth running of the Customer function and ensuring our priorities are delivered to the highest standard.

You’ll play a pivotal role in shaping strategy, coordinating projects, and keeping the function running like clockwork – all while helping embed a customer-first culture across the organisation.
Here’s a taste of what you will be doing as a Business Manager at Nottingham Building Society: -
monitor delivery of priorities and escalate risks or issues as needed; and use data and insight to guide decision-making.
Own the operational rhythm of the CCO, preparing top-quality briefings, reports, presentations, and communications.
Governance, Audit & Compliance : Support the CCO’s input into committees, working groups, and reporting cycles to ensure governance is clear, effective, and well-informed. Help coordinate audit, risk, and compliance actions, ensuring deadlines are met and evidence is captured.
Business & Resource Management: Oversee operational aspects of the function, including budgets, resources, and performance tracking.
Strong organisational and project management skills, able to juggle multiple priorities and deliver under pressure.
Experience in business management, strategy, or chief-of-staff–style roles, ideally in financial services or customer-focused sectors, with a solid understanding of customer strategy, conduct risk, and regulatory requirements (including Consumer Duty).
High integrity and stakeholder skills, confident in influencing senior leaders and building positive relationships across teams.

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.