Internal Sales Executive

3 weeks ago

England, United Kingdom The Graduate Recruitment Specialist Ltd. Web Full time

Our client is a rapidly expanding independent manufacturer of Material Handling products. Their aim is to provide high quality products with a service level to match. Their manufacturing plant has ‘state-of-the-art’ Rotational Moulding systems installed where they can produce a wide range of mouldings from polyethylene material. Our client’s proprietary products are widely used in many industry sectors which include Food, Pharmaceutical, Engineering, Electronics, Laundries, and Textiles and they can supply many of their products in a choice of colours to assist with colour coding and product segregation. To complement their standard range, they also stock and distribute a wide range of complimentary products manufactured by major European Industrial Groups. With over 25 years’ experience they can also offer custom moulding facilities where clients’ specific individual requirements can be manufactured from a purpose designed mould subject to minimum quantities.

Our client is looking for a professional candidate that is driven, self-motivated, and has a positive ‘can-do’ attitude. Previous experience working in a sales environment is essential.

You will be responsible for assisting the internal sales function. Responding to enquiries in efficient and effective manner offering a great customer service experience whilst maximising sales. You will report to the Commercial Manager and may be required to offer cover to other areas of the business in periods of absence or holiday.

The Main role:

  • Management of enquiries . Responding to customer’s enquiries via telephone or email in an efficient and effective manner ensuring to meet an excellent level of customer service. Accurately quoting correct products and specifications whilst offering advice and recommendations where required.
  • Learning and developing skills on the Sageline 50 system . Develop knowledge on how to find customers’ orders, locate products, check stock, run sales acknowledgements, proforma invoices, & delivery notes are all key to ensure efficiency in dealing with any common customer enquiry. An understanding of how PODs are generated for both parcel and pallet carriers is also useful.
  • ACT database system is used to create most quotes. Quotes need to be created and logged properly. It may be necessary to also use other functions within ACT that could relate to any on-going marketing activities. General up-keep of the ACT database is essential and new or amended contact/company information must be updated.
  • Assist with managing the group ‘sales’ inbox to ensure all enquiries are dealt with efficiently. This must be done correctly to ensure that mail is not duplicated or missed, and that any emails from this inbox that cannot be dealt with are passed on to the correct person.
  • Proactively following up on quotes sent to customers, especially any over £2K that are logged specifically on the project list within the ‘P’ drive system. Any information gained during follow ups must be logged properly on the project list, with ACT updated at the same time where necessary.
  • Assist with any after-sales enquiries that may arise. This may be an ETA, product query, or delivery issue. Any enquiries of this nature in usual circumstances will be passed over to the after-sales team.

These points identify the key areas within the Internal Sales Executive role and contribute towards the overall function of the area. Other jobs may arise on a day-to-day basis that will need to be carried out although not specifically stated.

Skills Required
  • Educated to the graduate level
  • Proven experience in an internal sales/commercial role
  • Commercially aware
  • Excellent attention to detail with the ability to prioritise
  • Educated to the Graduate standard
  • IT Literate with experience/knowledge of Sage/ACT or similar database platforms/systems
  • Driven and motivated with the ability to use own initiative and meet targets
  • Confident communicator with the ability to interact on all levels
  • Pension (company/employee contributes 4%),
  • Opportunities to progress into a more senior role in the business

HOURS OF WORK: 8.30 – 5.00pm Monday – Friday, 30 minutes for lunch

TRAINING: Full training will be provided to complete the job. There is an element of ‘on the job’ training within the role but regular appraisals and performance reviews will be carried out. As an Internal Sales Executive you be shown how to use the computer system to a required level.

HEALTH & SAFETY: No current issues to report on.

Please complete the below web submission form and a consultant will be in touch soon.

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