Online Community Coordinator

2 weeks ago

Edinburgh, United Kingdom HSBC Full time

Description
Role Purpose
Account Coordinators consist of a high performing HSBC team within Global Group Payment Services (Client Services - Corporate Cards) teams.
They deploy a combination of high levels of technical and relationship building skills to personally ensure excellent client service standards are consistently provided.
Engagements with HSBC's national, regional & global corporate clients (via email, calls and occasional client visits) build HSBC's name and commercial growth.
In this role, you will:
* Take ownership of building HSBC's name with a portfolio of high spend corporate card client management teams by consistently and precisely delivering service excellence, resolving concerns and requests and through these interactions potentially identifying potential 'win win' digital first engagement opportunities.
* On a day-to-day basis provide first point of contact 'front line' service (via email and calls) resolving, referring, escalating and coordinating responses to questions originating from high spend large corporate client portfolios; to optimise performance of corporate card programmes
* Demonstrate motivation to build and develop a level of personal knowledge across key corporate card client service platforms, technologies, products, and best practice procedures that is regarded by both peers and clients as being of Subject Matter Expert standard. This includes growing deployment of virtual card services.
* Establish & drive value adding, collaborative, working relationships with both corporate clients & HSBC colleagues; for example in global service and technical support teams, Sales, Product Management
* Working collaboratively with key stakeholders - The role includes significant time resolving client enquires received by telephone and or into shared subject specific email team boxes (for example Virtual card queries, expense management file feeds and large HSBC clients with smaller Corporate card Programmes)
Qualifications
To be successful in the role, you should meet the following requirements:
* A fast learner of technical concepts with transferrable relevant current systems literacy skills
* Strong attention to detail, analytical reasoning, and problem-solving skills
* A strong, positive, team player with ability to collaborate effectively within multidisciplined groups
* Excellent communication and positive influencing skills
* Strong motivation to proactively work effectively to deadlines in a pressured environment.
The base location for this role will be Edinburgh Park, Edinburgh with hybrid working 2 days per week min in office.
You'll achieve more when you join HSBC.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
TPBN1_UKTJ

  • Teaching Coordinator

    4 days ago

    Edinburgh, United Kingdom Community Revival Ltd. Full time

    Full time: 35 hours per week (we would be willing to consider a job share with 14-28 hours) Fixed Term: available from May 2024 for 3 years Location: On campus - Usher Institute moves to a new building in Edinburgh Bioquarter, early 2024 The Data-Driven Innovation for Health and Social Care Talent Team at the Usher Institute within The University of...

  • Marketing Coordinator

    7 days ago

    Edinburgh, United Kingdom SPACE SOLUTIONS (SCOTLAND) LTD Full time

    Founded in 1997, we’ve spent the last 25 years building a reputation for excellence in delivery as one of the UK’s leading workplace consultancy and fit-out companies. Our clients come in all sizes from a broad range of sectors. Together, we push the boundaries of space and experience. We're a vibrant and creative team dedicated to unlocking workplace...

  • Marketing Coordinator

    7 days ago

    Edinburgh, United Kingdom SPACE SOLUTIONS (SCOTLAND) LTD Full time

    Founded in 1997, we’ve spent the last 25 years building a reputation for excellence in delivery as one of the UK’s leading workplace consultancy and fit-out companies. Our clients come in all sizes from a broad range of sectors. Together, we push the boundaries of space and experience. We're a vibrant and creative team dedicated to unlocking workplace...

  • Teaching Coordinator

    Found in: beBee jobs GB - 1 week ago

    Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full time

    Full time: 35 hours per week (we would be willing to consider a job share with 14-28 hours)Fixed Term: available from May 2024 for 3 yearsLocation: On campus - Usher Institute moves to a new building in Edinburgh Bioquarter, early 2024The Data-Driven Innovation for Health and Social Care Talent Team at the Usher Institute within The University of Edinburgh...

  • Teaching Coordinator

    Found in: beBee S GB - 1 week ago

    Edinburgh, United Kingdom The University of Edinburgh Full time

    Full time: 35 hours per week (we would be willing to consider a job share with 14-28 hours) Fixed Term: available from May 2024 for 3 years Location: On campus - Usher Institute moves to a new building in Edinburgh Bioquarter, early 2024 The Data-Driven Innovation for Health and Social Care Talent Team at the Usher Institute within The University of...

  • Postgraduate Online Dissertation Supervisor

    23 hours ago

    Edinburgh, United Kingdom Edinburgh Napier University Full time

    Job title Postgraduate Online Dissertation Supervisor Job reference 0000021082 Date posted 03/04/2024 Application closing date 21/04/2024 Salary £44,263 - £56,021 per annum pro rata Package Excellent Benefits Package Contractual hours Blank Basis Part Time Job description The Edinburgh Napier Business School is one of the largest modern...

  • Group Ticketing

    7 days ago

    Edinburgh, United Kingdom Scottish Rugby Full time

    You know those roles that are at the centre of things and just get things done. This is one of those! The Group Ticketing & Customer Engagement Coordinator supports the Head of Group Ticketing & Customer Engagement and the rest of the team with the day-to-day coordination of running the Ticketing Operation & Customer Services. Scottish Rugby's home is BT...

  • Community and Events Officer

    7 days ago

    Edinburgh, United Kingdom Crossreach Full time

    **CrossReach is one of the leading social care providers in Scotland. We have over 1,800 staff, as well as around 500 volunteers, working all across Scotland. Diverse as we are, we are united by our desire to care for those in need, as well as each other. ** We are currently recruiting for the position of Community and Events Officer who will support,...

  • Student Community Coordinator

    7 days ago

    Edinburgh, United Kingdom SRUC Scotland's Rural College Full time

    **Title**:Student Community Co-ordinator **Type**:Fixed-Term (12 months) Part-Time (26 hours per week) **Salary**:£24,612-£28,762 per annum, pro rata **Location**: Flexible Location/Hybrid Working **REF**:AJN/CELT/056/23 **Closing Date**: 10 February 2023 SRUC is unique in Scotland and one of the largest organisations of its kind in Europe. Our...

  • Lettings Coordinator

    4 days ago

    Edinburgh, United Kingdom MCR Property Group Full time

    **We are recruiting for a Lettings Coordinator to join our Edinburgh team!** **Location**: Edinburgh, Scotland **Salary Circa**: £22,000 - £28,000 per annum depending on experience **Hours**: Monday to Friday - part time / flexible - 25 hours per week At the MCR Group, we’re looking for an enthusiastic motivated individual to take ownership of all...

  • Project Coordinator

    2 days ago

    Edinburgh, United Kingdom Grace May People Full time

    Project Coordinator - Remote An exciting opportunity has arisen to work as a Project Coordinator for one of the most dynamic organisations we represent. This organisation is a titan of its industry and has trailblazed the sector with their unique products and stellar customer service. This organisation puts people at the heart of all they do which helps...

  • Project Coordinator

    5 days ago

    Edinburgh, United Kingdom Concept Full time

    **Exciting Career Opportunity: Project Coordinator** Are you a detail-oriented and proactive individual with experience in project coordination and administration? Join our team as a Project Coordinator, working closely with the Senior Project Coordinator, Project Manager (PM), and Operations Administration Manager. This role is crucial in planning and...

  • Volunteer Coordinator

    2 days ago

    Edinburgh, United Kingdom Social Bite Full time

    **Responsible to**: Head of Service and Safeguarding **Contract Type**: Permanent, Full Time, 37 hours per week **Salary band** c. £23,000 - £26,000 (dependent on experience) **Location**: Social Bite, 1 Leith Walk Edinburgh EH6 8LN. Flexibility with remote working. **Closing date**: Friday 9 June, 9am Social Bite are looking for someone incredible to...

  • Communications Manager

    7 days ago

    Edinburgh, United Kingdom Denholm Associates Full time

    Denholm are delighted to be working exclusively with one of the UK's largest privately owned national homebuilders business. We have an exciting opportunity for a Communications Manager to join their Marketing team based in Edinburgh (work from home 2 daysa week). This role reports into the Head of Communications and will focus on supporting external and...

  • Course and Claims Coordinator

    2 days ago

    Edinburgh, United Kingdom Training for Care Full time

    Role: Course and Claims CoordinatorThe RoleWe are looking for a coordinator to carry out the delivery of our Vocational Qualifications and Funded Modern Apprenticeship Programmes.The role includes course and funding administration, communication with students and teaching staff, registration with external bodies, and maintenance of student records click...

  • Course and Claims Coordinator

    1 day ago

    Edinburgh, United Kingdom Training for Care Full time

    Role: Course and Claims Coordinator The Role We are looking for a coordinator to carry out the delivery of our Vocational Qualifications and Funded Modern Apprenticeship Programmes. The role includes course and funding administration, communication with students and teaching staff, registration with external bodies, and maintenance of student records...

  • Event Coordinator

    7 days ago

    Edinburgh, United Kingdom Iconic Resourcing Full time

    Job Description Events Coordinator Edinburgh (2 days onsite) Hybrid £30,000 A global membership organisation who are paving the way for innovation and continual professional development in their field is looking for an experienced Events Coordinator. The role of Events Coordinator will report to the Membership Engagement Manager and sit within the...

  • PMO Coordinator/analyst

    4 days ago

    Edinburgh, United Kingdom Lorien Full time

    **PMO Coordinator/Analyst** Our client is looking for a highly skilled PMO Coordinator / Analyst to join their team for a 6 months initial contract. **Skills**: - PMO Analyst experience - Strong communication and stakeholder management - Well organised and prepared - Able to hit the ground running - Work in fast paced, changing environment - Incident...

  • Course and Claims Coordinator

    2 weeks ago

    Edinburgh, United Kingdom Training for Care Full time

    Role: Course and Claims CoordinatorThe RoleWe are looking for a coordinator to carry out the delivery of our Vocational Qualifications and Funded Modern Apprenticeship Programmes.The role includes course and funding administration, communication with students and teaching staff, registration with external bodies, and maintenance of student records.This post...

  • Assistant Accounts Coordinator

    1 week ago

    Edinburgh, United Kingdom Venesky-Brown Full time

    Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Website Migration Coordinator Assistant for an initial 3 month contract with potential to extend on a rate of £19.17/hour PAYE. Identifies content to be excluded from redirects, ensures these are communicated to Pantheon and verifies these are correctly...