Branch Manager

4 weeks ago

London, United Kingdom Northern Dock Systems Full time

Full-Time/Part-Time: Full-time

Work Hours: Monday to Friday, 7:30 am to 4:30 pm
We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. Our certifications, accreditations and memberships have helped us provide exceptional service.
The primary function of the Branch Manager role is to make sure the designated service and installation functions are running as effectively and efficiently as possible, with a smooth process that meets the expectations and needs of our customers and clients and creates the highest level of efficiency and communication possible with strong focus on continuous improvement.
Management of Assigned Field Staff
Primary point of support for all field workers in specific territory and engage with each member daily to ensure oversight of assigned job
Manage local coordinator(s)
Support local sales team
Ensure time management and attendance policies are followed and accurate time tracking for billing purposes
Be involved in daily scheduling calls to maximize efficiency and know whereabouts of locations of field staff
Facility & Asset Management
Maintain parts inventory
Ensure facility is clean and organized in a safe and efficient manner
Ensure truck audits are performed for safety and cleanliness
Confirm that all regulatory, NDS and client safety policies are followed
Resolve all customer escalations – billing or service related
Review and Analysis of Reporting & Metrics with Manager
An ability to handle multiple projects concurrently while managing sometimes conflicting deadlines
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.
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