Remote IT Engineer/Helpdesk Engineer
2 weeks ago
Second Line Support Engineer
Full-time, Permanent – Towcester office based.
5 hours per week between core hours 8am-6pm - Sat on-call rota 8am-1pm
Our client supply Connectivity as a Service (CaaS) solutions to businesses in the UK. They provide IT, Connectivity, Telephony & Mobile.
We are looking for an experienced Second Line Support Engineer with at least 3 years’ experience within an MSP (Managed Service Provider) and IT support sector who can demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. To provide a five-star help desk experience to supported users.
IT – all issues affecting workstations, servers, networks, data storage etc.
Connectivity – network and router optimisation
Telephony – soft PBX configuration and maintenance
Identify trends adversely affecting service quality and mitigate as appropriate.
IT Support minimum 3 years’ experience – essential
· Microsoft 365 Fundamentals (MS-900) – desirable
· Microsoft 365 and Services (MS-100) - desirable
· Microsoft 365 Mobility and Security (MS-101) – desirable
· Managing Microsoft Teams (MS-700) - desirable
· Aspire Personnel Ltd acts as an employment business for interim positions and an employment agency for permanent positions.
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