Head of Change

4 weeks ago

AshtonUnderLyne Greater Manchester, United Kingdom OT Group Full time
Key responsibilities & accountabilities: Change & Transformation Responsibilities

Change & Transformation Responsibilities

Leading and driving a culture of continuous improvement and collaboration

Identifying the direction of business travel, ambition and transformation to create an aligned and realistic change portfolio

Shaping the prioritisation of the change portfolio, ensuring this is aligned to the business strategy

Developing and delivering key work streams of the business transformation programme in close liaison with business units and other stakeholders to ensure successful delivery of business strategic objectives and benefits

Developing, embedding and monitoring of an effective organisational design of the change function to deliver future and existing demands of the portfolio

Translating and communicating the change portfolio into meaningful programmes, projects and plans that fully align to OT Group’s vision and strategy

Continually reviewing, updating and maintaining the change portfolio and associated plans, ensuring full communication and engagement with the business is achieved at all levels

§ Providing a change portfolio that is customer, colleague and business focussed

Challenging at multiple levels to ensure that identified change will lead to improved customer experience in balance with achieving business benefits

Work collaboratively and proactively with finance colleagues, establishing, agreeing track & monitor the budget for the delivery of the change portfolio and subsequent change priorities

Ensuring clear scoping, requirements definition, solution design, planning, delivery and benefits realisation disciplines are in place

Managing and monitoring programme and project progress against all KPIs, ensuring that scope creep is identified and minimised

Ensuring that benefits realisation is achieved across all programmes and projects in flight

Identifying and commissioning work with external suppliers and consultants, ensuring that all third parties and contractors conform to the expected governance and delivery standards

Introducing cost effect solutions, through negotiating costs and controlling expenditures across vendors, suppliers and consultants

Providing guidance and advice to mitigate potential risks to programme and project performance

Ensuring that all change activities are effectively closed off with supporting PIRs and lessons learnt

Develop, lead and maintain a new Change Team consisting of IT Project Managers, BA’s and the management of a small/medium portfolio whilst liaising and educating Project Leads from across the business

Coaching and developing to drive elevated levels of engagement and motivation to deliver the best results or outcome

Performance managing the outputs of the team in line with performance management frameworks and standards

Cascading and setting robust performance and personal objectives that are aligned to the departmental strategy

Contributing to and monitoring the recruitment and onboarding of new colleagues

Identifying resourcing requirements, training and development needs for the department to effectively meet existing and future demands

Effectively implementing recognition, reward and consequence management for the department

Identifying talent and potential within the department and developing succession plans

Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Governance & Best Practice

Agreeing, communicating and embedding the change methodologies that will bring the most effective delivery of the change portfolio/transformation programme

Setting the standards and practices for change delivery across the business, ensuring that these disciplines are in place and consistently applied

Shaping, leading and reviewing an effective and robust PMO function

Driving the timely delivery of robust scoping of all change activities

Ensuring that robust governance is agreed and adhered to in terms of pre-change board and change board disciplines

Establishing and embedding standards, processes and reporting across the life cycle of change activities, i.e., from concept/design to implementation and lessons learnt

Ensuring that appropriate links with other projects and strategies across OT Group are made, ensuring that clarity of accountability and ownership is in place for the appropriate management of risks and dependencies

Stakeholder Relationship

Proactively engaging with board and senior leaders across the business, identifying clear expectations and sponsorship of change activities

Leading and facilitating key stakeholder/board exploration and expectation setting sessions

§ Advising and supporting, Executives, SLT members and Departments Heads in undertaking business transformation projects and the appropriate business solutions

Building of high performing cross functional change teams, through full business engagement and brining clarity of ownership at all levels

Creating and embedding a clear and meaningful RACI across the portfolio

Working collaboratively across IT to drive the successful delivery of effective solutions across the change portfolio

Qualifications or equivalent experience

Proven experience of leading and driving transformation in organisations

A track record in the delivery of medium to large scale change programmes and the successful realisation of benefits, savings, and improvements to service

Experience of programme management in multi discipline organisations

Familiar working in a supply chain & distribution business, particularly Retail and or logistics

Experience of successfully utilising technology and driving digital working to realise business benefits

Experience in leading, engaging and influencing at multiple levels

Proven track record leading the performance of others at a senior level

Good business acumen and commercial awareness with a solid understanding of how organisational processes work

Ability to multi-task and adapt to changing requirements and priorities and work to deadlines

Degree educated and Qualified and/or experienced in a recognised project management methodology – e.g. PRINCE II, Waterfall, Agile, DevOps CI/CD

Excellent communication skills with the ability to effectively convey complex information at all levels

Ability to influence, negotiate and constructively challenge to achieve productive solutions

Ability to manage conflict and know when to escalate to get the best outcome

Team player with the ability to lead by example

I have proof of right to work in the UK *

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