Assistant General Manager
4 weeks ago
Located in various cities and across Canada and the U.S. and reporting to the General Manager, we require an Assistant General Manager level leader with the highest standards for operations, our guests, the development of teams and financial achievement. The overall purpose of the position is to deliver all company objectives with respect to restaurant revenue, profit, expansion and guest service goals by planning, leading and directing the operation of the business as a team.
Key Activities:
Responsible for creating and enhancing a restaurant culture that drives excellence in every aspect of hospitality success including top line revenues, excellent service standards, high quality product from the culinary and bar teams, dynamic culture, strong morale, and superior profit management to achieve financial goals.
Establishes, directs and reviews beverage procedures to ensure adequate accountability, quality, presentation and service performance.
AGM's are directly overseeing the recruitment, training, development and mentoring of current leaders and future potentials.
Direct involvement in and follow up with, all disciplinary action and performance management of all team members.
Conducts frequent audits of your restaurant to ensure excellence in all areas ongoing.
Handles or assists with any guest related complaints and/or comments as well as coordinates the proper follow up.
Oversees the development of management and crew to ensure training and guidance.
Part of all local financial and operational weekly reporting required for delivering and analyzing the financial results of your restaurant on a regular basis. Reviews any significant variances from the budgeted figures. Ensures practices meet or exceed yearly financial targets.
Evaluates training procedures to assure that all employees are contributing to a high level guest experience.
Champion’s recognition and motivation efforts.
Project management of multiple programs and priorities.
Multiple department communication and execution details for alignment of all food related activities.
Coordinate and implement sales strategies.
Coaching your leadership team on restaurant execution.
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