Assistant General Manager
4 weeks ago
Overview:
We are seeking a Assistant General Manager (AGM) to contribute to the success and growth of our restaurants located in Dallas - U.S. Reporting to the General Manager; the AGM will play a pivotal role in ensuring the highest standards for operations, guest experience, team development, and financial achievement.
Key Responsibilities:
- Drive a hospitality excellence culture, focusing on top-line revenues, exceptional service standards, culinary and bar team product quality, dynamic culture, high morale, and superior profit management.
- Plan, lead, and direct the overall operation of the business as a cohesive team to achieve company objectives.
- Establish, direct, and review beverage procedures to ensure accountability, quality, presentation, and service performance.
- Follow approved budgets and operate within established guidelines regarding costs, expenses, sales, and profits.
- Monitor and ensure that practices meet or exceed yearly financial targets.
- Implement effective cost-containment practices to manage restaurant expenses.
- Oversee the recruitment, training, development, and mentoring of current leaders and future potentials.
- Conduct frequent audits to ensure excellence in all areas and provide guidance for improvement.
- Directly handle or assist with any guest-related complaints and/or comments, ensuring proper follow-up.
- Manage all disciplinary actions and performance management of team members.
- Coordinate and implement sales strategies to drive revenue and achieve business objectives.
- Coach the leadership team on effective restaurant execution.
- Develop and maintain positive relationships with team members.
- To be the face of the company in Dallas
Qualifications:
- Proven experience as a dynamic and hardworking leader in restaurant and bar operations. With 2+ years of GM experience.
- Exceptional communication skills.
- Passion for guest service, restaurant operations, and profitability management.
- Strong leadership and mentoring abilities.
- Ability to operate within budgetary guidelines and achieve financial targets.
- Experience in recruitment, training, and development of restaurant teams.
- Knowledge of effective cost-containment practices.
- Familiarity with conducting audits to ensure excellence in all areas.
- Ability to handle guest-related concerns and implement appropriate follow-up actions.
- Previous experience in implementing and coordinating sales strategies.
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