IT Support Analyst

2 months ago


Southampton, United Kingdom Eclipse Total Solutions Limited Full time

Join Our Clients Team as an Application Support Technician
Must be local to Southampton as the role is onsite Monday to Friday.

No sponsorship or relocation is offered for this role.
(Are you passionate about providing exceptional customer support? If so, we have an exciting opportunity for you to join our clients as an Application Support Technician.

Role Overview: As an Application Support Technician, you will play a pivotal role in the support team, engaging directly with customers to address their inquiries and technical challenges. Your responsibilities will include logging service calls, troubleshooting software and process-related issues, and documenting solutions. Additionally, as you progress in the role, you'll have opportunities to contribute to upgrades, installations, development projects, and customer training initiatives.

Possess general IT knowledge, including proficiency in Microsoft Applications, servers, browsers, and remote desktop connections.
Take initiative and demonstrate proactive approaches to support tasks.
Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping, or Stock management processes.
Experience working in a support desk environment.
Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman).
Familiarity with SQL and SQL databases.


Company pension, On-site parking, Private medical insurance
Schedule: 5 days a week, office-based, 08:30-17:30


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