Employee Relations Advisor

3 weeks ago

Nuneaton Warwickshire, United Kingdom Holland & Barrett Full time
Job Description

The ER Advisor role sits within our HR Operations team, whereby you will be the first point of contact within the organisation for all Employee Relations matters for our Retail, Supply Chain and Store Support Centre. This is a demanding role within a high volume, fast paced environment supporting the UK and Republic of Ireland. You will provide a full ER case management service, giving first line advice on informal and formal cases, whilst offering guidance and support to all Colleagues in line with the Company Policy and up to date and current employment legislation.

Key Responsibilities:

  • Partner with the business to deliver a high quality, pro active and SLA compliant case management offer on ER issues such as disciplinary, grievance, capability, appeals, absence management, redundancy, changing terms and conditions, probation and flexible working, ensuring the approach remains consistent across the business
  • Oversee the day to day management of the ER tickets to ensure tasks are completed within agreed SLAs
  • Provide a positive and proactive approach to dealing with employment matters helping to build the reputation of the People Services function and relationships across all areas of the business
  • Maintain accurate records of ER cases across relevant systems to allow data and trend analysis to be conducted across business areas
  • Provide the business with pragmatic and commercial based options whist considering legal risks
  • Liaise with various stakeholders both internally and externally including line managers, ACAS, employee representatives and solicitors about ongoing cases
  • Produce accurate and well written communications including invite and outcome letters
  • Support the delivery of ER training across the business to upskill line managers
  • Keep up to date with current and future employment legislation, adapt where needed and communicate updates where needed
  • Create and review new policies and templates in line with employment legislation

Location: Based in Nuneaton, this role operates under a hybrid model with 2-3 days a week on-site, supporting flexibility and productivity.

The Person

  • Previous experience in a HR role, with a good level of experience and understanding of ER
  • CIPD qualified to a minimum of level 3
  • Experience of managing a high volume of case management
  • Excellent stakeholder management experience
  • Proficient in MS Office programs
  • Knowledge of ROI employment legislation would be advantageous

What we offer

Our Benefits for this role include, but not limited to:

  • H&B Employee Discount - 25%
  • Pension company contribution
  • Exclusive benefits, free advice and savings from a range of retailers and providers
  • And many more

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