Front Office Manager
2 weeks ago
Job summary
Seeking a Front Office Manager for Sudima Kaikoura Hotel
Full time role on the Leadership Team
Manage day-to-day operations of the Front Office
Job seniority: mid-to-senior level
Responsibilities
• Lead a large Front Office Team to deliver exceptional service
• Manage and report day-to-day operations of the Front Office
• Ensure guest satisfaction and resolve any problems
• Coach and inspire the Front Office team
• Oversee and ensure effective and efficient staffing of Front Office and Guest Service departments
• Ensure personal presentation and grooming standards are upheld
• Oversee safe evacuation procedures
• Manage rosters and work all shifts
• Report daily to the team and Operations Manager
• Report on monthly budgets and P&Ls
Requirements
• At least 3 years of hotel front office experience
• Previous people management experience
• NZQF Diploma (ANZSCO Skill Level 2) or relevant experience
• Current LCQ, General Managers, and First Aid Certificate
• Excellent written and verbal English communication and interpersonal skills
• Essential understanding of Front Office systems and processes
• Strong leadership ensuring department compliance
• Full NZ Drivers License
Benefits
• Employee discounts on hotels, restaurants, bars, and spas
• Attractive work-life balance with proximity to the sea and outdoor activities
• Staff uniform and meals provided
• Opportunities to develop Te Reo and cultural responsiveness
• Family and friends rates within the hotel network
• Excellent reward and recognition events
• Long service and anniversary gifts and benefits
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications
• Promotion of diversity and inclusion within the workplace
Original job Front Office Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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