CONTRACT 2nd Line Support Analyst

2 weeks ago

Leeds, United Kingdom Interface Recruitment UK Full time

  • Location: Leeds
  • RATE: £220-250 PD
  • Free on-site parking
  • Education: Commercial exposure required
  • Qualifcations: ITIL and or MCSE desirable but not essential
  • Great exposure to Enterprise level technology and full MS tech stack inc Networking, Security, Virtualisation, Telephony, Physical kit all Windows
JOB DESCRIPTION Job Title Systems Support Analyst - 2nd Line Level Job Purpose Provide a high level of service support and maintain the group systems and infrastructure, with the responsibility of identifying and implementing new developments, which are aligned with the organisation’s strategy. Principal Duties and Responsibilities
  • Deliver systems and requirements in-line with the IS strategy and the key strategic objectives.
  • Assists in the training of department members, end users and new employees.
  • Develop and update documents pertaining to system or software procedures, requirements and changes.
  • Perform maintenance and backup functions for key systems. Resolving issues of diverse scope by reviewing and analysing identifiable factors.
  • Conduct testing of systems when required, to ensure efficiency and accuracy, using the appropriate software tools.
  • Implement and maintain system security and data confidentiality, integrity and availability across the network.
  • Administer, maintain, develop and implement policies and procedures for ensuring the security and integrity of critical systems and issues related to applications support and availability
  • Provide accurate and timely resolutions to challenging technical problems while representing the team in a positive, professional manner.
  • Provide support to users during normal business hours and when required in accordance with the on-call rota.
  • Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLA’s.
  • Install, configure, support, troubleshoot and document all areas of the infrastructure
  • Troubleshoot hardware and software problems for all supported platforms within the business.
  • Test, install and configurenew hardware and software solutions.
  • Log all calls into the service desk application to ensure that statistics and analysis of all calls can be made.
  • Ensure that users are kept informed of the status of any outstanding calls.
  • Carry out 'ad-hoc' tasks when requested to assist with the security and smooth running of IT systems and to ensure a high level of support for users.
  • Perform system checks in line with procedures set.
  • Maintain department inventory and equipment specification files. To maintain error logging of system faults and liaises with users and suppliers to resolve faults.
  • Assist with the production of departmental reports on a regular basis.
  • Provide weekly reviews of work completed, work in progress and planned work to the Head of Information Systems and member of the department.
  • To undertake training as deemed appropriate within the department and through liaison with the Head of Information Systems.
SKILLS: Required Proven background working as a 1st/2nd Line Support Analyst within a Service Desk environment. Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software Good working knowledge of Microsoft Windows Server and Active Directory Network Services (Inc., but not limited to TCP/IP, DNS, Group Policy, and DHCP). Good working knowledge of Microsoft Exchange. Customer focused, with experience of providing advice and guidance to customers over the telephone, e-mail and Internet with a proven track record of service delivery. Organised and methodical, with the ability to work to targets and goals unsupervised. Enthusiastic, self-motivated team player with the ability to work within a demanding environment and be able to demonstrate a logical approach to problem solving. Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution. Desirable SQL Server (Administration activities including: installation, performance tuning, security, analysis and reporting, backup and recovery). A sound working knowledge of IP Routing and VLAN configurations. Strong understanding of secure firewall configurations, including, but not limited to 2-factor SSL VPN’s and granular access policies. Good working knowledge of VMware, including monitoring, provisioning, housekeeping and troubleshooting activities to maintain a stable environment. Experience of supporting and administrating a VMWare vSphere virtual environment. #J-18808-Ljbffr

  • 2nd Line Support Analyst

    6 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Service Desk Analyst

    2 days ago

    Leeds, United Kingdom BPM Tech Full time

    2nd Line Service Desk Analyst - Up to 35k - 10 % bonus - Excellent career progression - Hybrid working - 3/4 days per week remote My client offers ground-breaking technology for backup, disaster recovery, and business continuity solutions. They have global operations and data centres to ensure their client's business is supported 24/7/365, providing...

  • 2nd Line Support Analyst

    6 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    7 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    5 days ago

    Leeds, United Kingdom ReCulture Full time

    Job Description Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from...

  • 2nd Line Support Analyst

    6 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    6 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    6 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    4 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    6 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    7 days ago

    Leeds, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    1 day ago

    Leeds, England, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support Analyst

    7 days ago

    leeds, west yorkshire, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Support

    2 months ago

    Leeds, United Kingdom Coburg Banks Full time

    **Job Title**:2nd Line Support **Location**:Leeds **Salary**:£27k - £30k **Benefits**:Pension, Annual Bonus, Regular Salary Reviews, Great Progression Opportunities, Professional Training Programmes **Why would I be interested?** This is a perfect opportunity for someone looking to start the process of becoming an IT Specialist or an all-around 3rd...

  • 2nd Line Support

    1 month ago

    Leeds, United Kingdom Coburg Banks Full time

    **Job Title**:2nd Line Support **Location**:Leeds **Salary**:£26k - £28k **Benefits**:Pension, Annual Bonus, Regular Salary Reviews, Great Progression Opportunities, Professional Training Programmes **Why would I be interested?** This is a perfect opportunity for someone looking to start the process of becoming an IT Specialist or an all-around 3rd...

  • 2nd Line Support Engineer

    4 weeks ago

    Leeds, United Kingdom CERES RECRUITMENT SOLUTIONS LIMITED Full time

    I am currently seeking an experienced 2nd Line Support Engineer to join a highly regarded law firm based in central Leeds. This is a busy role where you will be working closely with the IT Team, to provide 2nd line support to the wider business. Duties and Responsibilities: To provide 2nd line support through both assigned work, and escalation from the...

  • IT Service Desk Engineer

    2 days ago

    Leeds, United Kingdom hireful Full time

    Fancy working for a company voted the Best UK Employer for flexible working? Keen to work for an employer who put flexible working at the top of their priority list for employees? This multinational organisation is looking for their next 2nd Line IT Service Desk Engineer to join their growing IT Support team in their Leeds office. If you have experience of...

  • 2nd Line Support

    7 days ago

    Leeds, United Kingdom Maxwell Bond Full time

    **Role**: 2nd Line Support **Location**: Leeds **Salary**: £28K Are you looking to join an MSP that will provide you with the opportunity to get hands on with BAU & project support? An MSP that will allow you to progress up the ladder at your own pace? If so - this could be just the role for you! This company are looking for an individual who wants to...

  • 2nd Line support Analyst

    1 month ago

    Leeds, United Kingdom Interface Recruitment UK Full time

    2nd Line support Analyst – major pan European group REF1105 4.5 day working week. 4% pension Death in Service Training Additional Benefits £200 payment for on call £paid for on call / per hour. Co phone & laptop. Region West Yorkshire Role: Working in a fast paced environment with time critical resolutions required, this role is to support all...

  • 1st Line Customer Support Analyst

    4 days ago

    Leeds, United Kingdom Force24 Ltd Full time

    We are proud of our award-winning support team that strives to provide exceptional customer service and resolves any issues promptly. As a 1st Line Customer Support Analyst, you will join our team and be responsible for efficiently addressing customer inquiries and providing technical assistance. Register your interest Register your interest, attach your...