Customer Focus Officer
2 weeks ago
An exciting opportunity has arisen to work within the Resuscitation Services at UHD.
As part of a team you will be responsible for developing, and delivering a wide range of clinically focused resuscitation and deteriorating patient training programmes to all levels of staff in adult and paediatric areas. This is an exciting time to join the Resuscitation Service with a variety of opportunities for personal and professional development available. We are part of a recently merged organisation and are beginning our transformation work to align and grow our service. There will be opportunities to be part of our transformational and service improvement projects as well as opportunities to develop clinically and educationally.
The successful applicant will be expected to deliver basic to advanced level life support course as well as deliver structured training around the deteriorating patient. You will also be involved in local and national auditing of emergency calls and, using this information, may be required to deliver debrief, support and education to the clinical teams directly involved in the event. The successful applicant will be expected to work as a member of the medical emergency teams, attending a range of adult and paediatric emergencies.
As a new Resuscitation Officer (Band 6) in post you will be supported in developing educational and clinical competencies to fulfil your job role and once in post you will be supported to achieve the competencies required for a Senior Resuscitation Officer (Band 7).
Existing Resuscitation Officers and applicants with a background in education and acute clinical practice including being a current instructor for ALS (or equivalent paediatric) will be considered for a Band 7 post on appointment.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Registered Nurse/ODP/Paramedic (NMC, HCPC)
Experience in resuscitation training to multiprofessional groups.
Clinical experience of assessing and treating the deteriorating patient and/or cardiac arrest situations
Involvement in quality improvement related to resuscitation/deteriorating patient
Experience of organising and providing Simulation Training
Comprehensive computer knowledge including Microsoft Office products
University Hospitals Dorset NHS Foundation Trust
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