Customer Service Advisor

4 weeks ago


Bournemouth Dorset, United Kingdom Real Recruitment Solutions Full time
  • The starting salary is £24k moving to 25k after passing 6 months probation,
  • 20 days holiday, and an additional 1 for your birthday, which increases by 1 year for every year service max out at 5 years.
  • Hybrid of 1 day a week home and 4 days office after 3 months which could increase over time.
  • Lovely working environment.
  • Staff events

Mon - Fri 08:00 - 17:00

Based in Bournemouth close to public transport routes but with parking either on site or close by this job of Customer Service Administrator would suit a bubbly person with good telephone skills and a keen eye for detail on the admin side of the job.

They key responsibilities of the role of Customer Service Administrator based in Bournemouth are:

  • Answering operational telephone calls in a professional and timely manner
  • Building a rapport with customers and suppliers and managing accounts where needed
  • Processing customer orders and liaising with suppliers
  • Dealing promptly and efficiently with telephone and email queries from customers and suppliers
  • Sourcing alternative ad-hoc services
  • Liaising with accounts receivables regarding customer credit card payments
  • Producing customer reports
  • Performing administrative tasks as required
  • Other ad-hoc duties ensuring the smooth running of the customer service department
  • Supporting other members of the team when required
  • Assisting your colleagues in other departments where required
  • Ensuring the quote conversion spreadsheet is up to date
  • Administration of contractor pricing, purchase orders and new clients onto the system
  • Administration of new suppliers and customers onto system
  • Obtaining rates for smaller upcoming projects and containers
  • Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
  • Supporting new business through supplier sourcing where applicable

Immediate interviews offered in Bournemouth for the position of Customer Service Administrator

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