Logistics Manager FTC 18 Months
4 weeks ago
Piramal Pharma Solutions is a leading global CDMO of advanced drug development and manufacturing solutions to the pharmaceutical industry. We are looking for Customer Service & Logistics Manager who is responsible for the full order to cash process within SAP SD module and provides the key interface between the Customer and the Piramal Morpeth Site. The CS&L Manager is responsible for supplying customers with accurate and timely information on the status of their orders including information on delivery dates, reliable availability dates for their products and handling any queries they may have. Ensuring customer orders are fully prepared and booked for transport with relevant documentation in a timely manner. The role forms the primary contact with our 3PL providers in ensuring accurate information is communicated to all internal and external stakeholders.
Role
•Key contact between Piramal & Customer
•Lead a small team to deliver excellent Customer Service to all Piramal Clients
•Lead & develop team to meet individual & site goals using SMART objectives
•Be the Supply Chain S&OP Champion
•Lead the S&OP Demand review process including input of customer forecasts, measure changes and reasons why
•Process customer orders including commercial product, samples, letters of credit
•Send order acknowledgements, invoices and CoAs/CoCs to customers
•Maintain customer order books and similar reports
•Liase with the Planning team & Inform customer of any changes to the order book, handle customer queries
•Maintain customer master data integrity
•Attend customer meetings
•Attend & lead daily Supply Chain AET meeting
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