Customer Service Representative

2 weeks ago

United Kingdom Incora Full time

Customer Service Representative - Shanghai

CSR 客服代表

工作地点:上海

岗位描述 :

目的:为销售团队提供业务支持,为客户提供专业高效的服务

主要职责 /Essential Duties and Responsibilities:

1、熟悉,了解并融入整个公司的企业文化,价值以及愿景,所有的行为,做法和决策都必须与其相一致。

2、理解并掌握Incora的JDE系统和Intranet

3、及时准确输入销售报价,制造商报价,以及客户订单

4. 订单录入及确认。根据客户/销售/技术的指令,下达订单,确保订单录入的准确性并跟踪确保此订单被客户书面确认。

5、订单跟踪 。同计划部门进行交期的确认,确保订单按照承诺交期准时发货,必要时需与物流部门沟通确保货物能按时、保质保量送至客户处。定期为客户更新订单情况和发货进度,与客户保持良好的沟通。

6、投诉处理 。及时、准确地输入客诉信息并处理退换货等事宜。

7、文件管理 。根据部门管理制度的要求,对客户订单及相关文件进行分类,及时更新及保管,确保文件的准确性,完整性。

8、接受针对Incora系统,产品,行业,供应商以及操作的培训,监督和指导

9、其他客户服务相关业务及主管/经理分配的任务。

岗位要求 / Qualifications:

本科学历

2-3年外企工作者优先考虑

有机械和航空专业优先考虑

英语和EXCEL技能

航空行业在中国是朝阳行业,公司是美国独资企业,企业背景雄厚,工作氛围轻松,并提供员工有竞争力的岗位晋升机会。

CSR

Location: Shanghai

General Description

Purpose: To provide business support to sales team and provide professional and efficient service to customers

Duties and Responsibilities:

1. Be familiar with, understand and integrate into the corporate culture, values and vision of the whole company, and all actions, practices and decisions must be consistent with them.

2. Understand and master Incora's JDE system and Intranet

3. Timely and effectively input sales quotation, manufacturer quotation and customer orders

4. Order entry and confirmation. Place ORDERS ACCORDING TO CUSTOMER/SALES/TECHNICAL SUPPORT instructions, ensure order entry is ACCURATE and follow up to ensure that the order is confirmed by CUSTOMER in writing.

5. Order tracking. Confirm delivery time with planning department to ensure the order is delivered on time as promised. Communicate with the logistics department when necessary to ensure that the goods can be delivered to the customer on time with good quality and quantity. Update the status of open orders to customer on a regular basis and keep good relationship with customers.

6. Complaint handling. Input all complaint information in a timely and accurate manner and handle all matters such as return and exchange.

7. Document management. According to the requirements of department management system, classify customer order related documents, update and keep timely, ensure the accuracy and completeness of documents.

8. Receive training, supervision and guidance on Incora systems, products, industries, suppliers and operations

9. Other customer service-related business and tasks assigned by supervisor/manager.

Qualifications/Qualifications:

Bachelor's degree

2-3 years working in foreign company is preferred

Major in mechanical and aviation is preferred

English and EXCEL skills

The AIRLINE INDUSTRY IS a SUNRISE industry IN China. The company is an American wholly owned enterprise, with strong corporate background, relaxed working atmosphere and competitive promotion opportunities.

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