Customer Service Representative

2 days ago

United Kingdom Champtronix Full time

Customer Service Representative

Full Time

Do you enjoy interacting with customers?

Are you looking for a role where you can transfer your skills?

Champtronix is expanding its customer service division and is looking for Customer Service Representatives who have customer-facing experience.

As a Customer Service Representative, your primary objective is to represent brands in a manner that enhances customer loyalty, fosters positive experiences, and contributes to the overall reputation and success of our clients. You will engage in in-person presentations, conversations, and lead-generation activities to increase brand awareness and market share with customers who reside, work, or shop in the Watford area.

Responsibilities:

Brand Representation:

  • Serve as the face and voice of our clients, embodying their values, ethos, and brand identity in all customer interactions.
  • Strive to exceed customer expectations and leave a lasting, positive impression of the brand.

Customer Engagement:

  • Engage customers in meaningful conversations to understand their needs, preferences, and expectations.
  • Create personalised experiences that make customers feel valued, heard, and appreciated from the initial point of contact.

Product Knowledge and Training:

  • Undergo comprehensive training to become proficient in representing client products/services with confidence and transparency.
  • Shadow experienced professionals to learn effective lead-generation strategies and customer acquisition techniques.

Lead Generation and Conversion:

  • Proactively generate leads through engaging conversations, presentations, and promotional activities.
  • Cultivate relationships with potential customers to drive new customer acquisitions and contribute to revenue growth.

Customer Relationship Management:

  • Build and maintain strong relationships with customers to foster loyalty and repeat business.
  • Address customer inquiries, concerns, and feedback promptly and professionally, ensuring resolutions are satisfactory.

Requirements:

  • Excellent communication and interpersonal skills to effectively engage with customers and represent brands.
  • A positive and proactive attitude towards customer service and problem-solving.
  • Good time management skills to prioritise tasks and meet customer needs efficiently.
  • Ability to work collaboratively as part of a team to achieve common goals and objectives.
  • A strong work ethic, including reliability, punctuality, and a commitment to delivering exceptional customer experiences.

As a Customer Service Representative, you will play a pivotal role in shaping customer perceptions, driving brand loyalty, and contributing to the growth and success of our clients' businesses. Your dedication, professionalism, and passion for customer service will be key drivers of our collective success. They have rapid growth opportunities available for the more ambitious applicants. Their Business Development Programme helps prepare people to oversee their own campaign on completion.

If you’ve read this far and you tick all the boxes, you know what to do next Send your CV today

What's the next step?

Apply today Shortlisted candidates will be contacted by the company in the upcoming week to discuss you're suitability for the role. Please ensure you provide current contact information with your application. Interviews will be conducted via Zoom at this stage. Immediate hiring.

Please be aware: This position is located in Watford, and you will be required to commute to the site. Remote work is not available for this role.

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