IT Service Desk Engineer

2 weeks ago


Tonbridge amp Mallin Kent, United Kingdom ALL SAINTS Full time

Supporting the infrastructure in the distribution centre including printers, hand held scanners, desktops, WAN and LAN
Fixing faulty IT kit/equipment
Supporting users face-to-face and also via telephone using tools such as LMI/RDP
Occasionally providing remote EPOS global support to AllSaints stores and offices
Working at pace to achieve timescales identified in the service level agreement
Responsible for monitoring core networks and alerting infrastructure teams to any incidents
Working with IT operations and department leaders as well as other staff members/3rd parties in the event of an IT incident occurring.
Ensuring data integrity is maintained
Manage IT incidents when necessary to ensure resolution, keeping stakeholders notified of details and progress throughout
Occasional travel to other AllSaints locations (stores and offices)
We have approximately 150 employees working acorss Logisitics, Shipping, Warehouse Operations and Store Design. Approximately a 4 minute drive from New Hythe rail station.
#Our distribution centre is the bridge between our brand and our amazing customers and partners. Based in Larkfield, Kent it is the hub for the supply and delivery of our products across our global business. In this role you will report to the service desk manager.
#Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#Windows 10, 11 and Mac OSX
Mobile Telephony (IOS and Android)
Audio Visual and Video Conference technologies and hardware
Anti-virus installation and centralised deployment/management tools
Remote/Secure access & VPN solutions
Structured Cabling
Systems Monitoring tools (e.Service Desk call logging software (e.g.


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