Engineer Field Engineering

2 weeks ago


Birmingham, United Kingdom Concept Full time

UNDERSTANDING, SERVICE, TRUST
AV Field Service Engineer- Midlands
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA's and KPI's.
You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. Field service engineering work as required
Onsite Service Engineering covering client sites as required
Travelling to Client sites (including European travel if required)
Site and event coordination and support
Site surveys
Working any rotational shift basis as required
Administration necessary to support engineering role
Technically proficient in AV / VC / UC technologies
Excellent communicator on both telephone and email
Flexible approach
Opportunity to join a market leader in the AV industry
* Fully expenses company van - mobile phone - expenses - paid overtime etc
* Private healthcare scheme
* Company pension plan
*



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