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Customer Services Team Leader

4 months ago

Dunbar East Lothian, United Kingdom Arnold Clark. Full time

Were currently looking forCustomer Service Executives to create an outstanding customer experience in our Citroen branch in Armadale and help customers get excited about our products.
33 days holiday allowance with room to grow
Generous retail discounts
Private healthcare
all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Opportunities for training and progression
Youll work a five-day week on a set rota that includes weekends (44 hours per week).
At Arnold Clark youll be known as a Product Genius, but your role revolves around the customer experience. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. As part of a cohesive team, Product Geniuses will have the fully support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. Youll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. Wed expect you to be a great team player, who is looking for clear career progression into car sales.
Preparing the showroom and cars for the day ahead.
Supporting the Sales department and delivering excellent customer experience.
Learning about our products so you can help our customers find the perfect fit.
From the initial exploration stages to the final handover and aftersales assistance, youll be responsible for ensuring an outstanding customer journey thats memorable for all the right reasons.
A full UK driving licence.
One of our company values is progression, so its vital you are eager to progress within this role to car sales.
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.