Administration Officer
2 weeks ago
Contract Type: Permanent
48 -pro rata is achieved after 18 months successful performance in the role)
Working Hours : Part time 28.5 hours across Monday to Friday, can be flexible.
The focus of this role is to support customers to sustain their tenancies, maximise the organisation’s rental income and deliver income administration across a defined number of properties.
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Competitive pay & generous pension
~28 days holidays plus bank holidays (pro rata)
~ Flexible working options available
~ Diversity and Inclusion at Riverside:
At Riverside, we value diversity in all its forms. Take responsibility for arrears management, rent collection and maximising income, working in partnership with colleagues using psychologically informed environments (PIE) and trauma informed care principles to:
Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.
Provide guidance and advice to customers to ensure they are financially included, sign-posting to relevant resources relating to benefit claims, debt issues, and money management.
Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms.
Collating and submitting information, including funding and performance returns.
You will be required to work normal office hours, which may include some flexibility to meet the customer and business needs.
You will be required to travel to different properties within the defined area as and when required.
Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
Be a team player, be flexible with a resilient, can-do attitude.
driving licence as travel to schemes is expected
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