Senior Retail Key Account Manager

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
Senior National Account Manager UK (Grocery/Retail)
Brand: Reporting: B2B Sales Director
THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear.
Our brands and people exist to break boundaries, to power and empower those who want more. Why be a National Account Manager at Myprotein?
Ready to take your career to the next level with one of the world’s leading sports nutrition brands? As a National Account Manager for UK Retail at Myprotein, you’ll play a key role in driving high-growth opportunities across top-tier grocery customers. You’ll be responsible for a high-value P&L, shaping the B2B retail strategy and unlocking new potential in a fast-paced, performance-driven environment. This is your chance to make a real impact on a brand at the forefront of health and wellness, backed by the scale and innovation of THG Nutrition.
As a National Account Manager you will:
Manage a dedicated portfolio of UK Grocery accounts, ensuring company profitability, customer satisfaction, and achievement of individual growth targets.
Take full ownership for delivering key commercial objectives within assigned customer(s), aligning activities with the overall business strategy through proactive relationship management at multiple stakeholder levels.
Manage customer and internal relationships across multiple departments (commercial, technical, product development) to achieve results within a complex matrix environment.
Maintain forecast accuracy in line with account targets, collaborating with the demand planner to implement changes that support CSL and stock targets, while feeding into the company’s financial planning cycle.
Conduct annual reviews of customer account plans as part of the budgeting process for the upcoming year.
Provide accurate rolling monthly sales forecasts to the business.
3+ years of experience in Account Management within the Food & Beverage or Grocery Retail sector
~ Strong understanding of the UK retail landscape, with a proven track record of delivering commercial growth
~ Strong analytical and problem-solving abilities, with confidence in using data to drive decisions
~ Ability to manage multiple projects and priorities in a fast-paced, dynamic environment
~ Collaborative and relationship-focused, with experience building and maintaining key customer partnerships
~ Career Development
Access bespoke development programmes that have been designed and developed by our in-house L&D team.
Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
25 days annual leave plus bank holidays.
~ Enhanced maternity and paternity pay, depending on length of service.
~ Wellbeing Support
Access face-to-face and virtual appointments with our in-house GP.
Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
State-of-the-art on-site gym.
Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
Subsidised bus pass from Manchester City Centre to our ICON office.
Up to 50% staff discount on THG brands.
On-site staff shop.
Refer them and get up to £1000 when they pass their probation.
Anniversary gifts when you hit 5 and 10 years of service
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.