Credit Collections Specialist

2 weeks ago


England, United Kingdom Cpl Healthcare Full time

Collections Specialist
Northwich (Hybrid Working)
33 per hour PAYE
Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections. Operates a personal computer and appropriate software packages or its equivalent.
To recover all funds invoiced to clients within the terms and conditions set and within the boundaries of the policies set by the company and within the law of the land.
• Manage the reduction and allocation of payment and credit notes on ledgers.
• To effectively manage the sales ledgers under specific market, following the processes in place. Report on monthly progress on activity and to highlight areas of concern within to the collection manager.
• Aid where required for the Collection Manager
In collaboration with field Associate may act as an additional contact to client.
• In collaboration with field Associate may negotiation settlements with client.
• Consult with customers to resolve complaints.
• Consult with customers to verify financial and credit transactions
• Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according.
• Assist in the assessment and decision making on release of orders on delinquent or disputed accounts.
• Legal review of delinquent accounts
• Maintain good standards of system operation & data quality
• Maintain accounts within both the Sap and GetPaid systems.
• Request refunds in accordance with company policy.
• Request write backs in accordance with company policy.
• Account Trouble shooting
Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook.
• Is required to have a standard efficiency with Numeracy and English Literacy.
• Is required to have an aptitude toward credit management.
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