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Hotel Manager in Training
4 months ago
Hotel Experience Manager Location: Role Overview: As a Hotel Experience Manager, you will be the heart and soul of our guest experience. You will oversee all aspects of guest services, ensuring that every visitor enjoys a seamless and memorable stay. Your role will involve managing guest relations, enhancing service delivery, and implementing innovative strategies to exceed guest expectations.
Ensure all guests receive a warm welcome and personalized service throughout their stay.
Service Excellence: Monitor and enhance the quality of service provided by all departments, maintaining our high standards.
Feedback Management: Address guest feedback and complaints promptly and professionally, ensuring satisfactory resolutions.
Staff Training: Oversee the planning and execution of special events and functions, ensuring seamless delivery.
VIP Services: Provide tailored services for VIP guests, ensuring their specific needs and preferences are met.
Collaboration : Work closely with other departments (housekeeping, food and beverage, front desk) to ensure a cohesive and exceptional guest experience.
Prepare and present regular reports on guest feedback, service improvements, and operational performance.
Leadership: Strong leadership and team management abilities.
Customer Service Orientation: Passionate about delivering outstanding customer service.
Innovation: Creative approach to enhancing guest experiences and solving challenges.
Be passionate about great-tasting food and exceptional customer service
Have a minimum of two years of management experience within a similiar sector or industry
Demonstrate brilliant financial acumen
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
Exclusive travel discounts with TUI, Expedia, Booking.Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Regular emails filled with the best discounts and savings available
Receive cash rewards every time you spend and use them on a wide range of brands
You can share all discounts and offers with your friends and families
Contributory pension scheme
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength
