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Training Manager
2 months ago
Job Description
Spicerhaart beliefs:
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.
Main purpose of the role:
The job holder is responsible for providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart in line with the company vision. Note that failure to train correct process and procedure can have a massive impact and risk to the business through sales.
The job holder will also be responsible for the assessment of apprenticeships on the Spicerhaart Vocational Development Programme.
Location: Wales, West, Middlesex & North areas
Accountable to: Head of Training & Development EA
Responsible for: Training of circa 250 Colleagues
Salary: £30-£40k dependent on experience
Car / Allowance: Included
Activities / Main Duties:
- Responsible for the design, development and delivery of training programmes within Spicerhaart that facilitates and improves colleague performance in both sales and customer experience.
- Deliver Training Programmes for our Spicerhaart colleagues to meet with all aspects of procedural compliance and legislative requirements
- Develop and maintain training manuals and documentation ensuring they reflect current company policy and legislative requirements
- Provide support for other departments in their development and upkeep of Operations Manuals.
- Review training materials ensuring activities provide learning that enables improved within Spicerhaart.
- Maintain an up to date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, and deliver effective training.
- Keep up to date with best practice within Training and recommend implementation within the company where appropriate.
- Participate in and co-ordinate special projects as requested. Assist in other areas within the section and be able to provide cover as required.
- Responsible for Managing any systems training identifying training required designing and implementing training solutions specifically for haart g. blended learning, e learning platforms.
- Manage allocated training projects; designing and delivering appropriate solutions to standard, deadline and cost.
- Work towards delivery a 100% course completion rate with our apprentices through, support, mentorship and assessment
- Ensure you are upholding the company core beliefs and standards at all times.
- Ensure that you follow the company dress code.
Role specific competencies:
Ideally educated to degree standard, CIPD qualification in Learning and Development or equivalent business experience including a minimum of 3 years in a sales, property, or retail sales related role. Experience of different learning platforms an advantage.
Experience of apprenticeship programmes and qualified to provide competent assessments to enable the successful completion of level 2 & 3 apprenticeships.
The jobholder must have excellent communication and presentation skills and be self-motivated, confident and flexible. Must possess an ability to work accurately and be well organised.
