Head of Technology

The NHSCFA is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.

The NHSCFA Technology function develops, secures, supports and operates IT systems, Hardware and Cloud Infrastructure to underpin NHSCFA business operations. Business critical back-office and internet deployed digital applications are provided to support Internal business streams and external stakeholders. The NHSCFA are on a journey to become a multi-sourcing digital orientated business, transforming and modernising their delivery of IT systems and business outcomes. These systems currently support approximately 200 internal users and 4,000+ external users. Furthermore, the NHSCFA are investigating the use of Machine Learning / Data Science to facilitate the future identification and prevention of fraud against the NHS. The Head of Technology will be responsible for setting the Strategic Direction (Digital Strategy) of the Technology function, ensuring an agile approach to meet evolving business needs.

Potential applicants can contact Nicola Burton at nicola.burton@nhscfa.gov.uk for an informal chat if they have any questions regarding the role. Interviews will be face to face in Coventry on 7th June 2024.

Main duties of the job

This is a critical role leading all aspects of the function with accountability for 4 Technology workstreams (Infrastructure Services, User Support Services, Information and Cyber Security, and Digital Development).

As the Technology subject matter expert, participation at Executive / Board level discussions will be required; to ensure that this Business-Critical function is intrinsically considered when discussing the day-to-day operations and ongoing needs of the business. A strategic mindset with a strong technical background, with the ability to lead, motivate, and inspire others is therefore essential.

The Head of Technology is a strategic leadership and management role within the NHS Counter Fraud Authority, responsible for providing leadership, management, co-ordination and strategic direction setting across the technology and digital portfolio.

About us

We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.

Job responsibilities

Developing and maintaining an effective technology function, capable of exploring and implementing new disruptive technologies alongside more established technology which underpins all business functions

Developing and implementing the digital strategy, working closely with internal and external stakeholders, including 3rd party suppliers, to provision entirely fit for purpose and cost-effective technology services.

Leading strategic technology programmes and projects, planning for improvement initiatives, clearly outlining milestones, risks and outcome measures, ensuring programme activities are aligned and coordinated to maximise delivery benefit across multiple improvement workstreams.

Establishing technology as a driver and an enabler for the development and delivery of organisational strategies and business plans.

Leading collaboration with Finance and the Department for Health & Social Care (DHSC) to secure the benefits of financial investment in technology

Please see full Job Description and Person Specification.

Person Specification Specialist Knowledge

• A subject matter expert in the technology field, with highly developed specialist knowledge that is continually updated as new trends emerge and bets practises are updated
• Design, implementation and support of a range of complex ICT systems
• Knowledge of security and privacy risks and threats along with a strong understanding of key considerations such as confidentiality, availability, integrity, non-repudiation and privacy
• Evidence of continual professional development at a strategic level in the technology field
• Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles
• Extensive knowledge of project management methodologies
• Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence
• Knowledge of SIAM principles, aims and application

Experience

• Experience of strategic digital leadership and operating at a senior management level to inform and influence
• Significant experience in developing and implementing a range of technical solutions and strategies in a multi supplier environment
• Significant broad technical knowledge and experience that covers web applications and services, information, infrastructure, cloud and managed service architectures
• Significant experience in leading complex, multi discipline ICT projects
• Proven ability to undertake detailed analysis of technical designs and provide the organisation with technical assurance of supplier designs and proposals
• Proven experience of engaging, building and managing relationships with a range of stakeholders and suppliers to support delivery of organisational outcomes
• Experience in implementing and supporting ISO20000 Service Management and ISO27001 Security Management Standards

Qualifications

• Masters level ICT / Technical qualification or equivalent demonstrable experience in an equivalent role, managing and developing complex technical systems
• Industry recognised qualifications i.e. Microsoft, ITIL, ISO, Azure

Communication Skills

• A role model demonstrating strong leadership, mentoring skills and team player with good interpersonal skills
• Excellent communication and interpersonal skills, ability to manage and motivate multi disciplinary technical teams in an environment that is subject to change and working to tight deadlines
• The ability to communicate and explain complex and sensitive information to a range of audiences at all levels internally and externally, both oral and written
• Confidently and effectively able to present information to small and large groups or senior stakeholders
• Demonstrable skills identifying, building and maintaining relationships with and between internal and external senior stakeholders
• Actively promotes the NHSCFA's reputation externally and internally - publicises successes widely
• Demonstrates a high level of emotional intelligence to build trust and inspire others through effective communication
• Involves people to engage them fully with long term strategic vision and purpose
• Includes colleagues and stakeholders in key activities, welcoming different perspectives and building positive relationships

Other Skills

• Inspires and motivates others through visible leadership
• Sets high standards for self and others, and helps colleagues perform at their best and achieve their full potential
• Takes an interest in major activities across the whole organisation
• Analytical thinker who can see the links and dependencies between a complex range of processes, systems and people
• Ability to make decisions under pressure or when all information is not readily available
• Proactive individual who is able to use their own initiative effectively and demonstrates a positive and logical approach to problem solving

Associate Director for Technology Transformation

Full-time,Flexible working,Home or remote working

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