Complaints handler

2 weeks ago

Manchester, United Kingdom Page Personnel Sales Full time

About Our Client

Our client is a well-established law firm in Manchester, providing a wide range of legal services to both businesses and individuals. With a considerable size of over 500 employees, the firm is known for its professional approach and commitment to delivering high-quality service to its clients.

Job Description

  • Manage and resolve customer complaints efficiently and professionally
  • Maintain accurate records of customer interactions and transactions
  • Review and analyse customer complaints to identify trends and recommend improvements
  • Work closely with other team members and departments to resolve complaints
  • Ensure compliance with company policies and procedures
  • Provide feedback to management on customer satisfaction and areas for improvement
  • Contribute to the creation of a positive and supportive team environment
  • Participate in regular training and development activities to enhance skills and knowledge
  • Addressing every client grievance received by the company, leveraging comprehensive comprehension of the issues to offer support firm-wide and counsel fee earners.
  • Serving as the principal liaison with the Legal Ombudsman.
  • Conducting research on legal and regulatory updates impacting complaint management.
  • Upholding complaints handling protocols and maintaining a register of complaints.
  • Continuously analyzing data to generate quarterly reports.

The Successful Applicant

A successful 'Complaints Handler' should have:

  • A degree or equivalent qualification in a relevant discipline
  • Proven experience in a similar role within the professional services industry
  • Strong communication and interpersonal skills
  • Excellent problem-solving skills and the ability to handle difficult situations calmly
  • Proficiency in using customer relationship management (CRM) software
  • A commitment to continuous learning and development
  • Desired qualifications include proficiency in complaints management, ideally within legal contexts.
  • Familiarity with pertinent SRA regulations and Legal Ombudsman guidelines is essential.
  • Strong analytical and problem-solving capabilities are necessary, adept at identifying core issues.
  • Excellent communication skills, both verbal and written, characterized by clarity, assertiveness, and tact.
  • Ability to concisely elucidate complex concepts.

What's on Offer

  • A competitive salary starting of £32,000 upto £38,750
  • The opportunity to work in a professional and supportive team environment
  • 25 days delivery
  • Pension contribution
  • Private healthcare
  • An attractive holiday leave allowance
  • A strong culture of learning and development


#J-18808-Ljbffr

  • Complaints Handler

    1 month ago

    Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. Responsibilities:...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Ltd Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent    Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department....

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Ltd Full time

    Complaints Handler4 days office based/ 1 from homeManchester City Permanent  Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance...

  • Complaints Handler

    1 month ago

    Manchester, United Kingdom Michael Page Legal Full time

    We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions.Client DetailsOur client is a leading player in the legal industry, boasting a large team of experts...

  • Complaints Handler

    1 month ago

    Manchester, United Kingdom Michael Page Legal Full time

    We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions.Client DetailsOur client is a leading player in the legal industry, boasting a large team of experts...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Limited Full time

    Complaints Handler4 days office based/ 1 from homeManchester City Permanent  Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance ...

  • Complaints Handler

    3 weeks ago

    Manchester, United Kingdom Office Angels, UK Full time

    Legal Complaints HandlerAre you an experienced Legal Complaints Handler looking for your next opportunity? Our client, a leading full-service law firm based in the City Centre of Manchester, is seeking a talented individual to join their team. With a competitive salary, this is a permanent position that offers growth and development opportunities.As a Legal...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. ...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler4 days office based/ 1 from homeManchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. ...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Ltd Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance...

  • Complaints handler

    2 weeks ago

    Manchester, United Kingdom Page Personnel Full time

    This role of a Complaints Handler involves managing and resolving customer complaints effectively within the professional services industry. Based in Manchester, the position requires a keen eye for detail, excellent communication skills, and a strong commitment to customer satisfaction. Client Details Our client is a well-established law firm in...

  • Legal Complaints Handler

    2 weeks ago

    Manchester, United Kingdom QED Legal LLP Full time

    Complaints Handler We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm. You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide feedback and...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Full time

    Job Description Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. ...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Full time

    Complaints HandlerMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.4 days office based/ 1 from homeManchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Medlock Partners Full time

    Job DescriptionComplaints Handler4 days office based/ 1 from homeManchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance...

  • Complaints Handler

    4 days ago

    Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler4 days office based/ 1 from homeManchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance...

  • Complaints Handler

    4 days ago

    Manchester,, Greater Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler4 days office based/ 1 from homeManchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance...

  • Complaint Handler

    6 days ago

    Manchester, Greater Manchester, United Kingdom The Talent Crowd Full time

    We are proud to be working with an award-winning company based in the heart of Manchester, who are currently looking to expand their team with 2 Complaints Handlers.*** This is an immediate start contract postition for 6 months and will be hybrid based out of the Manchester Ciry Centre Office, with a WFH option for 2 days per week ***The overall purpose of...