Data Team Lead/Senior Data Team Lead

2 weeks ago

United Kingdom JAB Recruitment Full time

Remote Working 8 Month Contract
£650 per day pay rate

Project Description:
A platform upgrade to revamp corporate CRM software; Transferring system processes and automations from SKUID to SFDC layer for optimized data processing and faster page load
• Establishing data connectivity to tap into a broader suite of commercial effectiveness tools.
• Project Deliverables:
Training needs analysis – Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.
Training strategy and plan – Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.
Collaboration with Business segments training leaders – set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure + assignment in our clients learning development program.
Training content production
Curating multi-channel content based on training needs analysis including recorded videos, quick reference guides, detailed ‘step-by-step' guides and updated Help Articles
Set up training courses and curriculum and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption.
Training preparation – Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC, training instance access provisioning, in-class interactive exercise design, briefing of supporting resources (Change Management team members) etc...
Training delivery – remote training delivery to ~150 change agents across ECS (HQ) and OFSE/IET, adopting ‘train-the-trainer' approach, leveraging training curriculum content. (This will include coaching of change agents to deliver best practice training delivery to an audience of ~7000+ Deal Machine users of all levels of seniority).
Post-launch hyper care – Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users. Running refresher training / ‘drop-in’ sessions

Personal Development Opportunities
• First-hand knowledge of CRM platform with new productivity tools and A.I driven customer + deal insights; key enablers of enterprise sales and commercial pipeline.
• Expand network within Sales + Commercial and governance (Risk, Finance, Legal + HSE) functions, across Enterprise Customer Solutions (HQ) and the Segments, with exposure to senior leadership (‘influencers’)
• Leverage rich knowledge and experience in Change Management to drive platform and process adoption, critical to business continuity during 2024 year-end period, and commercial success beyond
• Coaching and development of 100-150 Change Agents and team peers on Change Management and training delivery practice
• Key role in one of the biggest projects within ECS and the Segments with senior leadership on the Project Steering Committee

Daily Change Management team meetings (planning + coordination)
• Change Network Live demos – April to July
• Training Plan – June
• Training content creation – July
• Change Agent training – September
• Project launch - October
• Project closure – December

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