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Chief Executive Officer

4 months ago

StainesuponThames Surrey, United Kingdom Rapid Transformational Therapy Full time €75,000 - €125,000

Position Title:
Chief Executive Officer

Reports to:
CompanyBoard (Chair / President)

Package

£75,000 basic salary
£125,000 OTE plus commission for exceeding business targets

Package Benefits:

Flexitime working - 9.5 day fortnight (alternative Friday afternoons off)
Hybrid role - 3 days in the office in Staines, Surrey and 2 days working from home
Company pension scheme
22 days holiday (Rising to 27 days after 5 years of service), with additional days for Christmas shopping and birthday

About the Company

The CPD Standards Office is an organisation dedicated to accrediting and promoting high-quality continuing professional development (CPD) activities across various industries. The company provides CPD accreditation services to training providers, consultants, and employers to ensure their professional development offerings meet CPD standards.

The business model primarily revolves around membership, where organisations and individuals can join as members to gain accreditation and benefit from various support services. Members receive recognition for their CPD activities, access to a community of like-minded professionals, and resources to enhance their professional development programs.

Main Purpose of Role/Summary

In partnership with the Board, responsible for:

  • Building the business through increased renewals and business development
  • Implementing the strategic goals and objectives of the organisation.
  • Managing management team and direct reports.
  • Overseeing all financial and budgetary operations.
  • Shaping and leading on organisational culture to retain and attract colleagues
  • Implementing policies and procedures at an organisation-wide level.
  • Accountability for CPDSO to its diverse constituents and stakeholders.

The Board delegates responsibility for management and day-to-day operations to the Chief Executive and they have the authority to carry out these responsibilities.

Main Duties/Tasks:

Business Development and Renewals -

  • Execute the business plan across all sections of the organisation
  • Oversee business development strategies and sales targets
  • Manage targets for membership subscriptions and renewals across all areas of the business

Governance -

  • Works with the Board Chair to enable the Board to fulfil its governance functions.
  • Facilitates optimum performance by the Board, its committees and individual Board members by assisting them to articulate their roles and accountabilities and organising regular performance evaluations.
  • Alongside the Board Chair, focus on the Board's attention to long-range strategic issues.
  • Manages the Board’s due diligence process to ensure timely attention to core issues.
  • Works with the Board, its officers and committee chairs to get the best thinking and involvement of each Board member.

Policy and Planning -

  • Works with the Board and senior staff to determine the CPD Standards Office’s values, mission, vision, and short and long-term goals.
  • Works with the Board and staff to monitor and evaluate the CPD Standards Office’s relevance to the sector, its effectiveness, and its results.
  • Keeps the Board fully informed on the condition of the organisation and on all the important factors influencing it.
  • Identifies problems and opportunities and addresses them; brings those which are appropriate to the Board and/or its committees; and facilitates discussion and deliberation.
  • Informs the Board and its committees about trends, issues, problems and activities in order to facilitate policy-making. Recommends policy positions.
  • Keeps informed via personal and professional development of all relevant issues in managing all colleagues and contractors.

Management, Finance and Administration -

  • Provides effective oversight of all the CPD Standards Office’s activities, and provides strategic leadership to manage day-to-day operations, and assures a smoothly functioning, efficient organisation.
  • Assures operational quality and organisational stability through the development and implementation of standards and controls, systems and procedures, and regular evaluation.
  • Ensures legal compliance in all areas. Oversees financial, tax, risk and facilities management. Recommends yearly budget for Board approval and prudently manages the CPD Standards Office resources within budget while maintaining quality of service delivery in all areas.
  • Assures a work environment that recruits, retains and supports quality staff and volunteers. Assures process for selecting, developing, motivating, and evaluating staff and volunteers.
  • Recommends staffing and financing to the Board.
  • Specifies accountabilities for management personnel (whether paid or volunteer) and evaluates performance regularly.

External Relations -

  • Acts as an advocate for issues relevant to (organisation name), its services and relationships and serves as chief spokesperson for the CPD Standards Office, assuring proper representation.
  • Facilitates the integration of the CPD Standards Office into the sector by using effective marketing and communications activities.
  • Listens to members, volunteers, donors and the community in order to improve services and generate involvement, as well as responding to defined needs.
  • Initiates, develops, and maintains cooperative relationships with key stakeholders.
  • Works with legislators, regulatory agencies, volunteers and representatives of the CPD and professional bodies and the not-for-profit sector to promote legislative and regulatory policies that address issues for the CPD Standards Office's various stakeholders.

Further specific responsibilities include:

  • Maintain existing member services and develop new services to support member operations and, where possible, reduce bottom-line costs.
  • Ensure that members are kept fully informed and abreast of all relevant developments and news through regular personal contact and relevant channels.
  • Actively promote membership of the organisation.
  • Develop alternative revenue streams to reduce the organisation’s reliance on membership subscriptions.
  • Undertake all other required activities as directed by the Board.
Person Specification

Key skills, attributes and desirable qualities:

  • Experience in running a subscription and renewals business
  • Possess strong leadership and strategic thinking skills alongside exceptional planning and organisational skills
  • Demonstrate exceptional skills in managing continuity, change and transition
  • Deal effectively with demanding situations and design and implement suitable solutions
  • Be a role model for integrity and values
  • Develop individual staff and build high-performing teams
  • Convey a professional and positive image
  • Know how to influence and enable others, requiring professionalism from the workforce
  • Demonstrate commitment to continued professional growth and development.
  • Demonstrate a flexible attitude to meet the demands of both the role and the complexities of its relationships.

The Chief Executive will demonstrate a commitment to results and will be:

  • Able to execute an annual business plan for new business and membership renewals.
  • Customer-focused and goal-driven
  • Able to identify relevant information and transform it into individual and organisational knowledge and learning
  • Action-oriented and innovative, translating broad goals into achievable steps
  • Anticipating and solving problems, taking advantage of opportunities.

The Chief Executive will also demonstrate business acumen and demonstrate:

  • Knowledge of and experience in management and administration
  • Ability to recommend and implement policy
  • An understanding of running a membership or renewals business.
  • Experience in integrating and coordinating diverse areas of management
  • Knowledge of human resources; finance; oral and written communications; planning and evaluation; and governance
  • A high level of personal skills in order to make formal, persuasive presentations to groups and to deal effectively with people from all segments of the community.
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