Account Manager

2 weeks ago


Hinckley Leicestershire, United Kingdom Coulter Elite Resourcing Full time

Are you a confident and enthusiastic Customer Service Account Manager looking for a new role?

Coulter Elite Resourcing are currently looking for a Customer Service Account Manager to work with one of our well-established clients based in Hinckley.

Principle Responsibilities for the Customer Service Account Manager:

* To contact clients to welcome them and book their initial appointments with consultants in line with service levels and diary booking guidelines

* Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving

* To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.

* To liaise with the new business resolution specialist to handle new business intent to cancels quickly and effectively

* To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff.

* To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.

* Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.

* Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.

* To receive client and consultant telephone calls and resolve queries and service issues.

Person specification for the Customer Service Account Manager:

* Have a can-do attitude

* Excellent Customer Service

* A team player

* Ability to work in a fast-paced environment

* Thirst to learn

* Ability to be able to communicate efficiently to the team

* Strong time management

* Great telephone manner and customer service

* Have a dynamic and flexible approach

* Ability to work under pressure

This is a full-time permanent Customer Service Account Manager position, working Mon-Fri 09:00-17:30.

If this Customer Service Account Manager position sounds like you, then please forward your CV to Sophie Sansby at Coulter Elite Resourcing #J-18808-Ljbffr

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