Operations Support Specialist

4 weeks ago

Brighton East Sussex, United Kingdom Octopus Energy Full time

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and weneed loads more people to help us make our vision a reality.

We believe energy should be better - for you and the environment.

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heat pumps, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.

We’ve fallen head-over-heels with heat pumps - which provide an ultra-efficient, reliable alternative to gas boilers. Our Operations Support Specialists will learn all about them at our £10m training and R&D centre to then educate our customers on these magical systems. We are utilising Octopus Energy’s awesome tech power to make electric heating the smart, accessible and clean choice for every home in the UK.

At Octopus, the customer is at the heart of everything we do. As a vital point of contact for customers, our Operations Support team delivers the outrageous experience Octopus Energy customers love and expect.

What you'll do
  • Support customers on their heat pump journey from point of interest, to ability to purchase and beyond This will include:
  • Liaise with our field team of surveyors & installers to help us arrange visits & meet demand; ensuring we can get to all our customers.
  • Manage inbound & outbound contact to customers regarding their survey & install visits.
  • Share available capacity for visits with our wider teams through effective management of installer & surveyor availability.
  • Schedule heat pump survey & install visits in the most efficient way for our field teams.
  • Report on field capacity & utilisation - helping us get the most out of our crews on the ground.
  • Demonstrate exceptional team-working and stakeholder support skills, seamlessly ensuring all contacts points and managed with quality and speed.
  • Provide excellent customer service during all customer, team and stakeholder interactions.
  • Identify and communicate developments to further enhance the customer experience.
  • Oversee a variety of support tasks that in turn aid our wider sales & customer experience teams to deliver top notch service.
  • Be an advocate for low carbon products and build a bank of knowledge to be trusted as an expert in responding to the varied needs of customers.
  • Support, where needed, customer progression into and through our sales journey, supporting uptake and conversion of orders to sales.
  • Potentially transition into helping customers directly with their install journey, post-sale.
What you'll need
  • Be an exceptional communicator, ensuring customers feel good about each and every conversation and are motivated to upgrade their heating system.
  • A keen eye for detail, capable of planning field team diaries in the most efficient way and quickly resolving any scheduling or logistics conflicts.
  • A “Can-do” mindset with excellent problem-solving skills. You think on your feet to act quickly and efficiently.
  • Empathy - our field based team face challenges such as traffic and bad weather; customers with busy lives don’t want to be sat in waiting all day for their appointment - your understanding of their situations will help you make the right decisions.
  • Proven track record of excellent customer experience.
  • Excellent listening skills and decision making skills to ensure the best outcomes for consumers.
  • A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business.
  • A constant focus on improving and developing personally and within a business.
  • Experience with talking to customers about their needs and the ability to manage technical interactions (supported by our technical team).
Why else you'll love it here
  • Salary: £24,300
  • Working days: Mon-Fri
  • This is a flexible role with scope to support across all our low carbon tech offerings in the future. We want people who are just as crazy about sustainable technology as we are so you might be team heat pumps today, solar tomorrow - the sky (literally) is the limit You’ll take on a variety of tasks that will likely evolve over time, to keep things interesting Currently, shifts range from 8am-6pm Mon-Fri but this may be subject to change in the future.
  • Share options in Octopus Energy Group
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

#J-18808-Ljbffr

  • IT Support Specialist

    3 weeks ago

    Brighton, East Sussex, United Kingdom Charles River Community Health Full time

    CLASSIFICATION/STATUS: Non-exempt, Full Time, Temporary SUPERVISORY RESPONSIBILITIES: None WHO YOU ARE: YOUR ROLE & IMPACT The IT Support Specialist I participates in IT hardware or software deployment projects, as well as installations, such as new desktops, laptops, printers, phones, copiers or other devices. The IT Support Specialist I will...

  • Operations Support Specialist

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time

    Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and weneed loads more people to help us make our vision a reality. We believe energy should be better - for you and the environment. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the...

  • Operations Support Specialist

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time

    Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and weneed loads more people to help us make our vision a reality. We believe energy should be better - for you and the environment. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the...

  • Operations Support Specialist

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time

    Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and weneed loads more people to help us make our vision a reality. We believe energy should be better - for you and the environment. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the...

  • Tour Operator

    1 week ago

    Brighton, United Kingdom Operations Full time

    **Do you have a passion for sports? Enjoy travel or events? **Our highly regarded Masterclass Sports Tours Brand are seeking a Tour Operator to join their Operations Team in Brighton. With over 25 years' experience and taking over 3000 students on tour annually, we've seen how sport forges lasting friendships and instils a commitment to excellence. Whether...

  • IT Support Specialist

    3 weeks ago

    Brighton, East Sussex, United Kingdom Charles River Community Health Full time

    Non-exempt, Full Time, Temporary The IT Support Specialist I participates in IT hardware or software deployment projects, as well as installations, such as new desktops, laptops, printers, phones, copiers or other devices. The IT Support Specialist I will provide technical support to end users, respond to help requests from the IT helpdesk phone and...

  • Field Support Specialist

    2 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time €23,400

    Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. Octopus Energy is a tech-led energy business, bringing fairer, greener energy to everyone, and leading the transition to a future powered by renewable sources rather than...

  • Senior Business Operations Specialist

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time

    Electric Car Leasing We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have...

  • Customer Operations Specialist

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time

    What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. This customer-facing role will focus on carrying out, and suggesting improvements to our...

  • Solar Install Support Specialist

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Group Full time

    Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. We believe energy should be better - for you and the environment. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the...

  • Specialist 1:1 Study Skills Support

    2 weeks ago

    Brighton, United Kingdom First Class Support Full time

    First Class Support: Provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support specialists that are passionate about making a difference to the lives of people studying higher education courses across the UK. Due to continued expansion, we are looking to galvanise our team...

  • Theatre Practitioner/Scrub Nurse

    2 weeks ago

    Brighton, East Sussex, United Kingdom Meridian Business Support Full time €40,000

    Scrub Nurse/Theatre Practitioner Brighton Permanent – Full time and Part time positions available Salary £40000 Meridian Business Support is currently recruiting for a nationwide client who is seeking an experienced Scrub Nurse to join their fantastic department. Working alongside a wonderful team of nurses, you will be providing on-hand clinical...

  • Theatre Practitioner/Scrub Nurse

    1 week ago

    Brighton, East Sussex, United Kingdom Meridian Business Support Full time €40,000

    Scrub Nurse/Theatre Practitioner Brighton Permanent – Full time and Part time positions available Salary £40000 Meridian Business Support is currently recruiting for a nationwide client who is seeking an experienced Scrub Nurse to join their fantastic department. Working alongside a wonderful team of nurses, you will be providing on-hand clinical...

  • Theatre Practitioner/Scrub Nurse

    1 week ago

    Brighton, East Sussex, United Kingdom Meridian Business Support Full time €40,000

    Scrub Nurse/Theatre Practitioner Brighton Permanent – Full time and Part time positions available Salary £40000 Meridian Business Support is currently recruiting for a nationwide client who is seeking an experienced Scrub Nurse to join their fantastic department. Working alongside a wonderful team of nurses, you will be providing on-hand clinical...

  • Theatre Practitioner/Scrub Nurse

    2 weeks ago

    Brighton, East Sussex, United Kingdom Meridian Business Support Full time €40,000

    Scrub Nurse/Theatre Practitioner Brighton Permanent – Full time and Part time positions available Salary £40000 Meridian Business Support is currently recruiting for a nationwide client who is seeking an experienced Scrub Nurse to join their fantastic department. Working alongside a wonderful team of nurses, you will be providing on-hand clinical...

  • Operations Support Specialist

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time

    Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and weneed loads more people to help us make our vision a reality. We believe energy should be better - for you and the environment. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the...

  • Supported Living Manager

    2 weeks ago

    East Sussex, United Kingdom Walsingham Support Full time

    Supported Living Manager Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Work with Walsingham and make a real difference to people's lives Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning...

  • Specialist Mentor

    1 week ago

    Brighton, United Kingdom First Class Support Full time

    **First Class Support** provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support workers that are passionate about making a difference to the lives of people studying higher education courses across the UK. Due to continued expansion, we are looking to galvanise our team...

  • Customer Care

    4 weeks ago

    Brighton, East Sussex, United Kingdom Octopus Energy Full time

    Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and weneed loads more people to help us make our vision a reality. We're looking for Customer Care & Install Support Specialists to assist in the successful roll-out of some really cool renewable technologies. As a Customer Care &...

  • Specialist Study Skills Tutor

    3 weeks ago

    Brighton, East Sussex, United Kingdom Randstad Student Support Full time

    Are you enthusiastic about aiding autistic students with their academic tasks? Are you seeking a flexible role that accommodates your lifestyle? If so, Randstad Student Support has the perfect opportunity for you!As a study skills tutor you will be supporting students within the Brighton area who ha...