S - Apprentice IT Support Engineer

2 weeks ago


Shrewsbury Shropshire, United Kingdom Schneider Electric Full time

Advanced Technical Support Engineer - Automation
We are currently recruiting for a person to join our Advanced Technical Support team to support our
Automation products. You will provide a high level of support on the Schneider Electric range of Automation products; actively promoting Schneider Electric products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customers.
You will receive full product training and assistance from our staff on internal systems & processes,
Pre-Sales Technical Support providing precise and clear detailed assistance to enable customers to select and purchase correctly and easily.
Post Sales Technical advice providing detailed information to help customers to install and commission our products quickly and efficiently.
Conduct methodical questioning regarding site safety and provide diagnosis and effective resolutions for application design, installation, commissioning, and breakdown issues.
Collaborate with Product Application Engineers and Expert Level Technical Support to ensure customers receive the highest level of support across all products, regardless of complexity.
Contribute to the development and administration of advanced technical training for internal staff to enhance skills and knowledge.
Demonstrate excellent communication skills via telephone, email, and in-person interactions.
Provide effective and timely assistance to customer issues, enter support activities into the Department Case Tracking System, and ensure excellence in data quality and efficient case management to meet SLAs.
An Electrical industry relevant qualification, e.g., Apprentice trained, or evidence of time served will be considered.
Minimum 2 years' experience in an Electrical Engineering or technical support role
Experience within the Industrial Automation sector
Experience with ladder logic / PLC applications/HMI's
Computer Literate with good typing skills
Ability to communicate effectively, both verbally and written in English.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Please submit an online application to be considered for any position with us. Schneider Electric is leading the digital transformation of energy management and automation. Apply online only)+ employees in 100+ countries
You must submit an online application to be considered for any position with us. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.



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