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S - Apprentice IT Support Engineer

5 months ago

Telford Shropshire, United Kingdom Schneider Electric Norge AS Full time

Advanced Technical Support Engineer – Distribution
We are currently recruiting for a person to join our Advanced Technical Support team supporting our Low Voltage line of business, covering our low voltage distribution systems.
You will provide a high level of support on the Schneider Electric range of our low voltage distribution systems; actively promoting Schneider Electric products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customers.
You will receive full product training and assistance from our staff on internal systems & processes and the freedom to learn & express interest in other products ranges within the business.
Pre-Sales Technical Support providing precise and clear detailed assistance to enable customers to select and purchase correctly and easily.
Post Sales Technical advice providing detailed information to help customers to install and commission our products quickly and efficiently.
Methodical questioning regarding site safety giving diagnosis of application design, installation, commissioning, and breakdown issues with safe and effective resolutions.
Liaise with Product Application Engineers and Expert Level Technical Support to ensure the customer receives the highest level of support across all products regardless of the complexity of product or problem.
Assist to develop and administer advanced technical training for internal staff for upskilling and knowledge.
Demonstrate excellent telephone, e-mail and personal interaction skills.
Enter details of all support activities into the Department Case Tracking System (BridgeFront Office Software) whilst keeping an excellence of data quality and efficient case management to meet our SLA’s.
Handling calls and emails from customers during office hours, ensuring prompt acknowledgment of issues, and seeing through to a resolution.
Assist in the collection, compilation, and reporting of system problems or FAQs to publish summaries.
Prioritize critical site escalations, especially for UK Strategic Accounts and Strategic Partners.
Comply with all safety standards as per SCHNEIDER ELECTRIC Policy.
An Electrical industry relevant qualification, e.g., Apprentice trained, or evidence of time served will be considered.
Minimum 2 years’ experience in an Electrical Engineering or technical support role
Computer Literate with good typing skills
Ability to communicate effectively, both verbally and written in English.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Please submit an online application to be considered for any position with us. Schneider Electric is leading the digital transformation of energy management and automation. You must submit an online application to be considered for any position with us. It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.