Hotel Reception

1 week ago


Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

We recognize that every member of the team contributes to the success of the whole hotel. Every single teammate in our hotel is valued and we expect our guests to feel the same way. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service.
we will support and adhere to the policies put in place by management to ensure a smooth reservations process and deliver 100% guest satisfaction while assisting in revenue optimization through full utilization of company reservations policies, pricing, market strategy, yield, distribution/selling strategies, implemented by the Regional Revenue Team.
All incoming calls will be answered warmly, efficiently, and thoroughly so that each guest hangs up the phone feeling better.
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. ensure all guest questions or requests are completed & followed up on while executing fabulous guest service.
Input and access data in various computer systems such as Synxis, HMS & Sevenrooms.
Complete all administrative procedures accurately and in accordance with the departmental and Hotel guidelines.
Be creative and think outside the box to create memorable experiences for our guests.
Hotel features/services, hours of operation.
All room rates, special packages, and promotions.
Make every effort to achieve goals for revenue & quality targets set and agreed with the Regional Commercial Director and provide feedback to improve processes.
Establish and maintain strong relationships with the other departments (Front Office, Accounts, Sales, etc.)
Pass along any necessary backup to Reception on daily basis
What qualities are we looking for?
Report to designated shift in assigned attire on time.
Flexibility to work different shifts, including on the weekends, holidays and evenings.
demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Current, legal and unrestricted ability to work in the United Kingdom
At least one year of hotel or reservations experience
Ability to communicate in English clearly and pleasantly, both written & verbal. O ther languages are beneficial too.
Proficient in MS Word, Outlook and Excel
*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.



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