Commercial Account Handler

3 weeks ago


Plymouth Devon, United Kingdom Howden Insurance Brokers Ltd Full time

Together, we have pushed the boundaries of insurance. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

We are hiring a Account Handler to join our Haven Knox-Johnston team to support the administration of clients' insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales, and cross-sales. You'll need to be comfortable speaking to people on the phone as there is a high level of calls coming through to the team on a daily basis.

Please note this is a full-time, permanent opportunity. You will be based in our Plymouth office 5 days a week.

Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
Process adjustments rigorously, including notification to insurers, issue of revised documentation, and collection of additional premium.
A minimum of 12 months' experience in customer service and administration within a financial service or insurance environment is needed for this role.
Familiarity with industry-specific software and tools is an advantage.Additional certifications in financial services or insurance will be considered an asset.
At Howden, we value diversity - there is no one Howden type. We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*



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