Gucci Senior Client Advisor
1 month ago
Summary
If you are a Dream-maker, this is the place for you Together, we’ll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond.
* Serve customers accordingly, with Gucci selling ceremony
* Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
* Guarantee cross and up-selling for all product categories utilizing your senior experience and expert knowledge
* Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
* Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
* Collaborate with managers to prepare and deliver training moments, upskilling the team
* Support in writing end of day reports and providing feedback to management
* Support Managers to supervise team KPI ‘s and motivate the team to achieve incentives and store goals
* Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
* Build and strengthen relationships within your team, support them growing their own individual experience and development areas
* Responsible for opening and closing the store or department
* Contribute to manage the visual display of the products in accordance with Gucci visual standards
* Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
* Ensure the products replenishment and physical inventory of merchandise
* Act as an ambassador for grooming guidelines, accordingly with Gucci standards and policies
* Ensure the achievement of individual and Store goals, enhancing and developing the business Key Requirements
* Proven experience as a Supervisor or Senior role within fashion retail companies ideally with a strong background in Ready to wear or accessories
* Proven ability to drive and exceed individual and team result
* Deep passion for fashion and luxury fashion and trends
* Excellent commercial awareness
* High flexibility and ability to adapt to different customers
* Team-player mentality
* Strong communication skills with the knowledge and ability to build and maintain a client book
* Ability to work in a fast moving and dynamic environment
* Extensive Luxury product knowledge
* Fluent in English and preferably a second language We are passionate makers, thought leaders, dreamers. If you feel like us, grab this chance and be part of our community Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background." Job Type
Regular Start Date
2024-04-27 Schedule
Full time Organization
Gucci Ltd. #J-18808-Ljbffr
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