Rota Planning Coordinator
5 days ago
As a dedicated Works Co-Ordinator, you will be responsible for the co-ordination of several work activities within the Northumberland, Co Durham ,Tyne and Wear Region including the planning, coordinating & the successful completion of projects, working with both internal and external delivery teams. Works delivered will need to conform to policy/procedures and have influence in the overall customer satisfaction BMCS scores. Planning and delivery of a wide range of projects / activities across multiple work streams effectively to time, cost and quality.
• Providing customers with excellent customer service in line with the defined policies, achieving a 10/10 customer experience.
• Effective site management of resources including direct labour and contractors
• Ensuring the highest level of safety standards are achieved throughout the ongoing delivery of the works.
• Ensuring the works have been completed to the customer’s satisfaction and immediately rectifying any issues.
• Maintaining and contributing continuously to financial governance for all work activities being undertaken
• Provide accurate and timely reports on progress and status of regional projects in development and delivery
• Managing workload to ensure we are compliant with all policy and standards within our control and the ability to be flexible to help others.
• Be positive as well as flexible and should the business need arise work across other workstreams if required.
Planning, Decision Making and Problem Solving – able to manage competing priorities, using your own initiative and apply technical knowledge and logic to offer solutions and maintain a consistently high level of work.
•Have good practical knowledge of the overhead and underground networks and the delivery of work in this arena.
ONC Electrical Engineering/ILM Level 3/NEBOSH
Strong decision making, planning, organizational and time management skills.
Knowledge of the power distribution network.
Good IT skills including use of Microsoft applications specifically Word & Excel
Full UK Driving License
Knowledge in IT systems such as CRM, CRM Go, PMIT, iSmart, MPD, QPID
Grade: Industrial Level 3 pp 7-12
Consequently, as this role may involve visiting and entering our customers premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in our application if you are content for this check to be completed.
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
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