Scheduling Coordinator

As a Scheduling Coordinator at M Group Services, you will be responsible for maintaining a high level of organisation while working to tight timescales. You will monitor, control, and manage the scheduling work and planning of the technical workforce's days.

This role requires assertiveness to ensure activities are closed down effectively and plays an essential part in the Smart Meter installation process we operate on behalf of our clients. The successful candidate will be contracted to work 40 hours over 5 out of 7 days on rotation between 07:30-16:00 and 09:30-18:00.

• Ensure Meter Worker's schedule is maximised and the jobs are completed in the required timescales
• Ensure Meter Workers are utilising handheld tablets to accept, progress, and close jobs
• Liaison with Meter Workers and District Technical Managers where deviations are identified
• Customer-facing communications to customers where changes occur to the appointment schedule
• Daily jeopardy management in line with contractual obligations
• Appropriate and timely raising of conflicting priorities to Scheduling Managers with a view to process resolutions
• Management of emergency and unassigned tasks
• Deputise for Cell Manager

• Highly organised and able to prioritise
• Good judgement and able to make good decisions in limited timescales
• Exceptional telephone manner
• Analytical, able to see the best way to prioritise
• Strong problem-solving abilities
• Desire to develop and progress within the organisation

We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience, as well as benefits including 25 days holiday + 8 days bank holiday, access to employee assistance programmes, and online GP Service, 24 hours a day, 365 days a year.