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Customer Support
3 months ago
Job Description Customer Service/Sales Manager - Workwear Laundry & Rental Services
Location : Chepstow, Bristol, Bath, Taunton, Dorchester & surrounding
Excellent Training & Development Opportunities
Amazing company culture and employee benefits
Great Earning Potential
Market leading brand, fully sustainable solutions
The Role: If you are a highly driven, results focussed, motivational team manager looking to join a fantastic, market leading organisation, then this could be the right opportunity for you The successful Customer Service Manager will be responsible for managing all elements of the customer service function, for all clients that are serviced by the local regional depot; from pricing, to making sure all enquiries/complaints are dealt with, to ensuring that customer SLA's are adhered to, to making sure that existing clients are being carefully looked after and any potential further opportunities within are being capitalised on. This role will offer huge amounts of variety.
Your team will be managing an account base from a wide range of sectors including hospitality, leisure, education, the public sector i.e. police/prisons, healthcare & manufacturing, who rely on the business to supply them with one or all of their services on offer which are workwear rental/laundry, linen rental/laundry, washroom & hygiene Services and some complimentary add on's, and will be made up of internally based customer service agents & field based account managers.
While there is a heavy focus on ensuring that the customers are well looked after, and any issues they have are resolved, you will also be highly commercially focused - looking at client retention, maximisation, and improving margins. Reporting directly to the Depot General Manager your role will be highly influential, with significant responsibility and management of your own P&L, working closely with the senior management team across all key functions to improve the day to day running of the depot and profitability all round.
This role will require some external visits to clients but predominantly based from the depot in South Wales.
The Company: A multinational corporate entity with huge present across the globe, particularly in Europe. Boating a multibillion-pound turn over, they offer a range of diverse sustainable solutions to a variety of industries. Offering a complete textile rental and laundry service, they sell specialist workwear solutions as well as cleaning and hygiene equipment The company thrives off its people and has a culture which reflects this. There are monthly cash incentives based on performance and a high performers holiday where they take their top performing staff to Mexico, Canada and Cuba to name a few destinations.
We are looking for individuals who meet the following criteria for this Customer Service Manager vacancy:
A proven track record in managing a sales team - either field based or internal
Ability to demonstrate strong coaching & development skills, and all aspects of team management i.e. Performance management/Reviews/PDP's, training plans, setting incentives & reporting.
You will be highly commercially focussed, outgoing, energetic, positive and engaging with a supportive approach
Salary: £45-50k OTE 15%, Mobile, Laptop, iPad, 25 days holidays + BH
Area: Based from the office in South Wales.
