Technical Services Account Manager

4 weeks ago


Halesowen West Midlands, United Kingdom In Technology Group Full time

Technical Account Manager
An exciting opportunity has arisen for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction.
Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development
* Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs
* Maintain and update CRM system with relevant client updates and records
* Monitor and report on customer service performance
* Previous experience in a customer service/account management/sales executive role desirably essentially within the managed IT services industry
* Proven account and relationship management experience
* Knowledge of IT infrastructure, software solutions, networking and cloud technologies
* Knowledge of customer service principles and practices
* Proficient in Microsoft Office applications
21 Days Annual Leave, plus bank holidays and your birthday off (negotiable)
* 4+ certifications paid for annually
* Pension scheme
If you are interested in this exciting opportunity, please apply for immediate consideration and interview
Technical Account Manager, IT Services Provider, Customer Service, Account Management, Managed IT Services, IT Infrastructure, Networking Technologies, Business Development


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