IT Service Management Analyst

3 weeks ago


London, United Kingdom in Newbury Full time

Job Description

IT Service Management Analyst

I have an exciting new opportunity that has become available for an IT Service Management Analyst to work for our London based client on a 12-month fixed term contract.

Working with IT and the business to manage the activities of prioritized incidents, identifying and managing timely service restoration.

Ensuring problem tickets are efficiently managed to identify root cause and tracking of preventative actions.

Drafting and sending IT incident management and operational readiness communications sent by Service Management Team.

Chairing the Daily Operations Review stand-ups and ensuring all follow-up items are completed.

Working closely with Global Service Owners, Business Product Owners, Business Relationship Managers, and Technical Project Managers.

Designing support models to map to the expected service levels.

Chairing regular Global Service reviews with the Global Service Owners and producing necessary reporting attributed to the reviews.

Service Management, including Incident, Problem, Request Fulfillment, Change Management, and Service Levels.

Experience chairing Change Advisory Board meetings.

ITIL / ITSM Certification (desired).

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business.

#J-18808-Ljbffr

  • London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...


  • London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for an Service Take-On Analyst to work on a Hybrid basis for a Government Entity in London. The Service Take-On Analyst is responsible for: - Helping to assess service readiness against service transition acceptance criteria at the start of the project to ensure successful cutover to live. - Working with Product Teams to...


  • London, United Kingdom Micro IT Global Full time

    Reporting to the Head of Customer Performance Analysis and Improvement (CPAI) the Analyst will support business analysts and play a significant role in improving CSAT and making our client a low effort business to work with. This will be achieved through identifying process, application or system improvements from CSAT survey feedback, customer and...


  • London, United Kingdom Premier IT Full time

    ?? Service Desk Analyst ?? London ?? £40,000 What you need **?** Experience of working at least 2 years in an IT service desk of a law firm or within a large professional services environment (e.g. banking, consulting or accounting) would be a distinct advantage, although not essential**?** Experience with investigating and analysing Windows 7/10,...

  • Analyst Remote

    1 month ago


    London, United Kingdom Connect-IT Recruitment Full time

    IT Support Analyst Work Pattern: 100% Office-Based Connect IT has partnered with a London-based pharmaceutical company and I am looking to hire a top IT Support Analyst to join their team. As an IT Support Analyst, you will be at the heart of keeping the IT infrastructure running smoothly while providing exceptional support to all levels of the...

  • 1st Line Support

    6 days ago


    London, United Kingdom Arc IT Recruitment Full time

    **1st line Support / Service Desk Analyst Temp / Contract - min 3 months London / Hybrid** - VOIP, Active Directory / O365 _ 1st line Support / Service Desk Analysts are required by prestigious London based retail organisation. The offices are based in the West End of London and they are offering hydrid or 100% office working. Either a Fixed Term contract,...

  • IT Business Analyst

    4 weeks ago


    London, United Kingdom Premier IT Full time

    **Role**: IT Business Analyst **Location**: London, W1 **Salary**:£65,000 - £70,000 **Full time, Hybrid - 3 days a week in office**_Must be UK based, please note that at this current moment in time this client does not provide sponsorship._** My client is a well-established, dynamic and fast growing AIM listed FX broker based in London UK but with regional...

  • Senior Analyst

    1 month ago


    London, United Kingdom Ironshield Capital Management LLP Full time

    Company Description Ironshield Capital Management LLP is a credit focused investment manager. This is a full-time senior analyst role at Ironshield Capital Management LLP located in London. The Senior Analyst will assist with the investment process and idea generation, They will perform bottom-up multi-stage fundamental analysis with continuous...

  • Senior Analyst

    2 weeks ago


    London, United Kingdom Ironshield Capital Management LLP Full time

    Company Description Ironshield Capital Management LLP is a credit focused investment manager. This is a full-time senior analyst role at Ironshield Capital Management LLP located in London. The Senior Analyst will assist with the investment process and idea generation, They will perform bottom-up multi-stage fundamental analysis with continuous...


  • London, United Kingdom DGH Recruitment Full time

    Identity & Access Management Analyst / IAM Analyst A fantastic opportunity has arisen for an Identity & Access Management Analyst / IAM Analyst to join our London based client on a permanent basis. Identity & Access Management Analyst / IAM Analyst This role will help to support the operational Identity & Access Management activities; Recertifications,...


  • London, United Kingdom DGH Recruitment Full time

    Job Description Identity & Access Management Analyst / IAM Analyst A fantastic opportunity has arisen for an Identity & Access Management Analyst / IAM Analyst to join our London based client on a permanent basis. Identity & Access Management Analyst / IAM Analyst This role will help to support the operational Identity & Access Management...


  • London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for an Software Asset Analyst to work on a Hybrid basis for a Government entity in London. The Software Asset Analyst is a role within the IT Service Management department of IDD reporting into the Software Asset Manager. The Software Asset Analyst will be responsible for: - Maintaining Software Asset Management and...

  • Pensions Analyst

    1 month ago


    London, United Kingdom Independent Transition Management Limited Full time

    ITM is a fast growing pensions technology data consultancy. We help the pensions and insurance industry get full value from their data, solving complex data problems so that they can save money, reduce risk and give their customers a better experience. Our clients choose to work with us because they benefit from a combination of our deep and broad...

  • Business Analysts

    4 weeks ago


    London, United Kingdom Initialize IT Full time

    The Shared Information Services department is currently in the middle of an exciting programme to move to a new ERP system. The Business Analyst is required to support that programme, predominantly by eliciting and documenting requirements and assisting with UAT. Job Description Work closely with Subject Matter Experts to elicit and define...

  • Risk Analyst

    3 weeks ago


    London, Greater London, United Kingdom Strike IT Services Full time

    Risk Analyst with ERP and ETRM experience is required required for a leading Energy Trading company based in London. The team has a broad skill set to cover the various applications and technologies used.The analysts are expected to have knowledge in at least one of these areas, and be willing to learn the others to some extent: SAP or other ERP system (eg...

  • Support Analyst

    4 weeks ago


    London, United Kingdom vertex-it-solutions Full time

    **Support Analyst** **Our Culture and Values**: Our client offers a great working environment for a forward thinking, collaborative team. They look for individuals who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and their ethos encourages everyoneto think like an owner. Their business puts their...

  • D365 Support Analyst

    11 hours ago


    London, United Kingdom Catch Resource Management Full time

    D365 Support Analyst – Dynamics 365 F&O, D365 F&O, D365 Finance, D365 Financials, D365 HR, D365 Talent, Systems Manager, System Management, Product Owner, SME, Systems Administration, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, AX2012, Azure DevOps, SQL, D365...


  • London, United Kingdom Moody's Investors Service Full time

    Experience Level: Experienced Hire Categories: ESG Analytics, Data & Research Location(s): Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB The team you will join: The Model Success team at Moody’s RMS exists to ensure that our clients get great value from their investments in our catastrophe models and data. We ensure that our...


  • London, United Kingdom Catch Resource Management Full time

    Job Description D365 Support Analyst – Dynamics 365 F&O, D365 F&O, D365 Finance, D365 Financials, D365 HR, D365 Talent, Systems Manager, System Management, Product Owner, SME, Systems Administration, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, AX2012, Azure...

  • D365 Support Analyst

    3 weeks ago


    London, United Kingdom Catch Resource Management Full time

    D365 Support Analyst – Dynamics 365 F&O, D365 F&O, D365 Finance, D365 Financials, D365 HR, D365 Talent, Systems Manager, System Management, Product Owner, SME, Systems Administration, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, AX2012, Azure DevOps, SQL, D365...