Broker Support Technician

4 weeks ago


SouthendonSea Essex, United Kingdom The Recruiter Specialists Ltd Full time

Supervise the service delivery by third-party providers.

  • Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
  • Preparing placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
  • Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
  • Maintain an accurate and compliant record of placements.
  • Utilise pertinent market and internal systems to facilitate the placement process.
  • Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
  • Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
  • Establish and cultivate relationships with vital colleagues and stakeholders, including:
  • Risk Management and Compliance
  • Information Technology and Digital Management
  • Reporting Business Entity
  • Team Operations
  • Insurance Broking Authority (IBA)
  • Premium Processing (including Pro)
  • Claims Management
Hybrid Permanent Competitive market salary and benefits This client is seeking a candidate with a broad spectrum of experience, please submit your CV for consideration. The Recruiter Insurance Specialists are acting as a Recruitment Agency

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