Service Delivery Coordinator

3 weeks ago


Manchester, United Kingdom Energy Jobline CVL Full time

Service Delivery Coordinator (Orders) – Manchester – Hybrid – FTC – New

Package - £21,000 + Good Package

A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment.

Key Responsibility:

* Ethernet & Broadband Order placement.

* Voice and Hosting and Cloud Services Order placement.

* Validation and Approval of customer order form and requirements for the delivery of the required service(s).

* Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases.

* Liaising with suppliers.

* Keeping customers updated in a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues.

* Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests

* The Order Delivery Executive will approve and validate all orders from a delivery perspective in line with the customer and business requirements, as well as own the delivery of in-life services changes and any ceases as part of the cancellation process.

Essential:

* Full UK Driver’s License

* Good task management skills

* Communication

* Advanced Microsoft Excel use

* Hands on experience using project and business systems (CRM, Outlook)

* Fully PC literate

Excellent opportunity for progression Please send CV for full job description and an informal chat #J-18808-Ljbffr
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