Weekend Servicing Technician

3 weeks ago

Reading Berkshire, United Kingdom Kantar Media Full time

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Service & Solution Technician
Field Based
Full time/Permanent/Hybrid working/Flexible/Weekends required

Requires travelling regionally, in a company car.
No previous experience needed: We provide full training in the installation and maintenance processes
We want candidates to deliver seamless client-centric service.

Our Service & Solution Techs play a significant role in our operational delivery. You are responsible for installing and maintaining our TV, Broadband and Software metering equipment into panelist homes; and ensuring the accuracy of the data from the installed equipment and software. Travelling regionally, in a company car, our Techs are fully trained in the installation and maintenance processes and deliver seamless client-centric service.

Install and maintain metering equipment and software in panel homes.
Provide outstanding customer service, professionalism and be part of a team that delivers a standout experience for our panel members.
Work with our wider operational teams to ensure SLA’s and project deadlines are met on time.
Liaise with the Panel Service Exec teams to ensure optimal service to panelists.
Work in collaboration with the Solution and Fleet Manager to maintain accurate stock levels of metering equipment as required.

Communication - Excellent relationship building and communication skills with internal stakeholders and panel members
Customer service and problem solving - polite and professional manner with a positive attitude towards problem solving
Proactive, self-motivator and the ability to work autonomously in a remote role
Demonstrable experience of working in domestic environments
A full driving licence with no more than 6 points (a company vehicle is provided).
Required to work weekends

Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit

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