Service & Solutions Technician

4 weeks ago

Reading Berkshire, United Kingdom Kantar Media Full time

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Service & Solution Technician

Location: Field Based

Salary: Competitive

Full time/Permanent/Hybrid working/Flexible/Weekends required

Hiring in the following areas: Reading M4 Corridor

  • Requires travelling regionally, in a company car.
  • No previous experience needed: We provide full training in the installation and maintenance processes
  • We want candidates to deliver seamless client-centric service.

Our Service & Solution Techs play a significant role in our operational delivery. Our Techs are the face of Kantar to our panelists, representing Kantar to the outside world. You are responsible for installing and maintaining our TV, Broadband and Software metering equipment into panelist homes; and ensuring the accuracy of the data from the installed equipment and software. Travelling regionally, in a company car, our Techs are fully trained in the installation and maintenance processes and deliver seamless client-centric service.

Tasks & Responsibilities

  • Install and maintain metering equipment and software in panel homes.
  • Provide outstanding customer service, professionalism and be part of a team that delivers a standout experience for our panel members.
  • Educate and encourage panel members in the correct use and care of the metering equipment.
  • Work with our wider operational teams to ensure SLA’s and project deadlines are met on time.
  • Investigate and trouble-shoot any issues.
  • Liaise with the Panel Service Exec teams to ensure optimal service to panelists.
  • Accurately log and report all panel home activity
  • Work in collaboration with the Solution and Fleet Manager to maintain accurate stock levels of metering equipment as required.

Your profile and key skills we are looking for

  • Communication - Excellent relationship building and communication skills with internal stakeholders and panel members
  • Innovative with a continuous improvement mindset
  • Customer service and problem solving - polite and professional manner with a positive attitude towards problem solving
  • Collaboration - Team player who is happy to lend a hand when needed
  • Proactive, self-motivator and the ability to work autonomously in a remote role
  • Understanding of TV and peripheral technology desirable but not essential
  • Demonstrable experience of working in domestic environments
  • Prepared to drive regionally within the UK
  • A full driving licence with no more than 6 points (a company vehicle is provided).
  • C.R.B check documentation
  • Required to work weekends

Our offer

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit

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