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Quality and Performance Analyst

4 months ago

London, United Kingdom CNA Hardy Full time

Function / Area: IT / Projects Team
Reports To: Performance, Quality & Governance Director
As part of the Performance, Quality and Governance team provide analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance. This could include managing the performance of key vendor relationships, reporting on project adherence and progress, or managing organisational SLA's and controls for the broader IT & Operations function. Work with stakeholders across the enterprise including Group Quality & Governance, Third Party Risk, UK and Group Legal, Procurement, Transformation and the Finance Teams.
Liaise with local CNAH and group teams to understand assigned areas and performance
Develop reporting & SLA capabilities and manage performance metrics and reporting for assigned remit
Create or track/implement a calendar of contract renewals and track progress to completion
Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and tiering system.
Create Management Information decks and reports for governance meetings, adhering to corporate standards
Reports to Governance, Quality and Performance Director
Experience in implementing or managing governance processes related to vendors and suppliers
# Knowledge of PMO and project processes
# Regulatory reporting experience
# Ability to prioritize and manage multiple tasks and projects.
# CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd's and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd's and company markets. Coverage is available to businesses of all sizes for domestic, international and global exposures.
Employees receive continuous support and development opportunities.
We support charities and are involved in community initiatives and volunteering programmes. #