1st Line Support Specialist
1 month ago
IT Support Officer (1st / 2nd Line Support) £c30-35k+ Benefits
PERMANENT
As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices.
Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment.
* Provide 1st and 2nd line IT support for users via the IT Service Desk.
* Support end users in a physical and virtualised (VMWare) environment.
* Configuration & installation of hardware & software for desktop and mobile devices.
* Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible.
* Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately.
* Flexibility to travel when needed between locations and remote support of other offices.
* Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel).
* Fully participate in the company's performance management and development programmes.
* Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
* Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
* Windows 10 and Windows 11, VMWare
* Microsoft Exchange
* Experience with desktops, laptops, mobile devices, printers, telephone system.
* Some commercial experience in a SME organisation
To Apply: Please contact Alison Basson, job ref ABJ6998 on (phone number removed) or preferably apply to
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