Applications Support Manager

4 weeks ago

City of London Greater London, United Kingdom Pioneer Search Full time

Application Support Manager - Specialist Insurer Location: London (Hybrid)

Contract: Initial 6 months

Rate: £750 per day (Inside IR35)

A leading Specialist Insurer is seeking an Application Support Manager to lead and develop a small team responsible for the ongoing support, stability, and optimisation of their Policy Administration System (PAS) and wider business-critical applications.
This is a hands-on management role, ideal for someone who combines strong technical expertise, particularly in SQL with proven leadership experience. You'll oversee a team of three application support analysts, ensuring operational excellence while remaining an escalation point for complex incidents and system issues.
The business is in the midst of several programme initiatives, making this an exciting opportunity to influence improvements and enhance the resilience of key systems.

Responsibilities:
Manage and mentor a team of Application Support Analysts, ensuring high-quality service delivery and effective issue resolution.
Oversee day-to-day support and maintenance of the Policy Administration System (PAS) and associated insurance applications.
Act as an escalation point for complex technical issues, providing hands-on problem-solving where required.
Collaborate with IT, Change, and Underwriting teams to maintain data integrity, optimise performance, and support system enhancements.
Identify and implement process improvements, documentation standards, and automation opportunities to improve efficiency.

Requirements:
Proven experience in an Application Support or Support Management role within the Insurance sector
Strong technical skills in SQL Server, including complex query writing, troubleshooting, and performance tuning
Demonstrated experience supporting Policy Administration Systems or similar core insurance platforms
Strong problem-solving, stakeholder engagement, and communication skills
Experience leading small technical teams and providing hands-on escalation support in a fast-paced environment

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