Facilities and Customer Supervisor

1 month ago

Sunderland Tyne and Wear, United Kingdom Duval Associates Full time

Night Shift - Customer Service - Guest Relations - Customer & Site Supervision - Hospitality sector - Sunderland A wicked e-sports facility, exciting Customer Service role - Be the point of contact 4 on - 4 off - Absolutely superb work life balance And a brilliant innovative modern site / accommodation and facilities Hospitality - Front of House - Sunderland - Proactive role - can do - get stuck in Great team 24-bedroom property, part of an exciting gaming and events venue Buzzing role in a wicked gaming / esports business This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison. Great Salary - Exciting industry - Online Gaming - Esports - Community focus - loads happening Get involved in the hospitality side Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We’re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub Looking for a new role with a difference, speak to Caroline or Natalie for more information on this cracking role Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland. Apply now or speak to Natalie or Caroline @ Duval for more on this ace opportunity The Role:

  • Assist the building Operations Manager
  • Walk-abouts, check security and maintenance, report any issues
  • Front of house and guest relations
  • Security
  • Preparations for the next day’s arrivals
  • Assist events team as required
  • Cleaning and basic maintenance
Duties:
  • Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business
  • Follow and deliver all security procedures including patrols.
  • Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc.
  • Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
  • To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges.
  • Awareness of all tariffs, facilities, current activities and events.
  • Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies.
  • Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently.
  • Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras
  • Any other reasonable tasks allocated.
Key Skills and Qualifications Required:
  • Excellent communication skills and a strong guest focus
  • Willingness to undergo enhanced DBS checks and safeguarding training
  • Computer literate (training for internal computer systems will be provided)
  • Ability to report and record events as they occur
  • Confident to communicate security protocols to those who may be unaware
  • Reliable, watchful, patient, diligent and diplomatic
  • Proactively able to use initiative and seek guidance where necessary
  • Previous events and hospitality experience would be beneficial
  • Good organisational skills and well-honed ability to follow procedures
  • Actively uses social media platforms such as LinkedIn for business networking and industry updates
Exciting opportunity in a wicked business Speak to Natalie or Caroline at Duval for more

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