Test Manager

3 weeks ago

Birmingham, United Kingdom Pearson Education Full time

Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning. Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential. Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 175 countries. Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery. The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
You will be based in the Birmingham PPC.
Manage a large city PPC with 30 seats
Some local travel to other PPC's or temporary locations may be required
A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
Must be must be flexible and reliable - Saturdays and some evenings required.
Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management
Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
Maintain and update local site administration and documentation
Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur
Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., Oversee overall day-to-day operation of the PPC, and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
Monitor supplies inventory, and order inventory when applicable within budget guidelines
All employees are also responsible for supporting and implementing the company's policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint.
Provide a high level of customer service in the test centres at all times
Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
Review test schedule and prepare for candidate(s), including those that may have special needs
Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
Understand testing needs and procedures for each client
Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues
Maintain own competencies in all of the systems and procedures and request training as necessary
Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
Help to ensure a clean, professional, quiet testing atmosphere in the centre
Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
PC literate, comfort with the use of a full range of Microsoft Office and Windows applications
Experience in a testing environment.

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